Housing Ombudsman Service Administrator

Salary £31,672.50

Location Hybrid with a weekly presence in our Milton Keynes, Rushden or Boston office

The Housing Ombudsman Service Administrator at Amplius supports compliance with the Complaint Handling Code and manages Ombudsman enquiries, decisions, and follow-up actions. The role works across teams to ensure timely responses and drive service improvements based on feedback.

Salary: £31,672.50 per year

Contract: Permanent

Your week: 36.25 (Mon – Fri 9am – 5.15pm)

Location: Hybrid with a weekly presence in our Milton Keynes, Rushden or Boston office

Snapshot of your role

• Act as the main point of contact for all Housing Ombudsman enquiries and information requests.
• Coordinate information and responses across teams, ensuring deadlines and compliance are met.
• Manage and track actions from Ombudsman decisions through to completion
• Maintain accurate records, databases, and updates on housing management systems.
• Produce clear, professional communications in line with the Complaint Handling Code.
• Support early case resolution and ensure learning from feedback to improve services.

What we’re looking for

• Educated to Level 3 (e.g. A-levels, NVQ, or equivalent experience).
• Experience in customer service, complaints, or case management roles, ideally within housing or a regulated sector.
• Strong communication skills with high attention to detail when producing written and verbal correspondence.
• Ability to gather, analyse, and manage information accurately while meeting multiple deadlines.
• Confident handling confidential and sensitive information in line with data protection and regulatory requirements.
• Understanding of complaints processes, including the Housing Ombudsman Complaint Handling Code, with strong record-keeping skills.
• Well-organised, analytical, and confident using IT systems (including Microsoft Office), with the ability to build effective working relationships across teams and with stakeholders.
• CIH level 4 or above in Housing or equivalent is desirable.

DBS clearance is required for this role

Please read the attached Job Description before applying so you get the full scope of the role.

Closing: 3rd April

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.