A Temporary Customer Service Coordinator position is available in the property industry, offering an exciting opportunity to support customer service operations. This fixed-term contract role is based in Warrington and requires strong organisational skills and attention to detail.

Client Details

The employer is a small-sized organisation within the property industry, known for its dedication to delivering quality services. The company fosters a professional working environment and values efficient customer support.

Description

To be responsible for ensuring defects are remedied in line with SLAs
Promote client interface e.g. Building Housing Managers and Maintenance Managers relationships
To promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
To be an ambassador for the company and attend appropriate corporate and handover events
Develop new ideas to improve the quality of build and after sales service
Plan, prioritise and organise workloads on a daily basis
Conduct handovers (developing a demonstration role), pre-sale and 12 month close of defects inspections on shared ownership and outright sale products
Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
Prepare and submit progress reports to the Customer Care Manager
Maintain accurate audit trails and ensure documentation is filed in an organised manner
Assess performance and work quality of subcontractors, and report issues to the Customer Care Manager
Ensure improvement in customer satisfaction ratings
Ensuring compliance at all times with Health and Safety procedures

Profile

A successful Temporary Customer Service Coordinator should have:

Previous experience in a customer service coordination role.
Strong communication and interpersonal skills.
Proficiency in using standard office software and systems.
An organised approach with excellent attention to detail.
Ability to work efficiently in a fast-paced environment.
A proactive attitude and problem-solving mindset.Job Offer

Competitive salary.
An exciting opportunity that can offer exciting career prospects.
An opportunity to go perm