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Date Added: Sat 03/09/2022

Customer Service Representative

Northampton, UK
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Company: MANPOWER

Job Type: Permanent, FullTime

Salary: £10.50/hour

We have a brilliant opportunity for a Customer Service Representative to join a leading company in Northampton, Brackmills with an immediate start.

About the role:

Comply withHSE policies and standards and actively participate in initiatives that promote these areas that fall under position responsibilities including BBS observations.
Payments from Customers - ensure any payment information from customers(i.e. cheques and remittances) are sent via OEMs to our financial partner.
Order To Cash Management - responsible for order processing, shipping, invoicing, statements, returns / collections, claims and credits. Update pricing on SAP. Ensure documented prices are forwarded to customers.
DSO/Credit control - responsible for ensuring customers' orders are processed within credit terms. Dealing with invoice queries to ensure quick resolve. Contacting customers and sales managers regarding pending and overdue accounts to ensure credit terms are managed effectively.
Customer Complaints - in conjunction with sales managers ensure that complaint's charter is updated and managed through to resolve/response to customer.
Customer Visits - Ensure regular contact with identified customers, build report and understanding of their needs and where improvements to customer service can be made.
Source products from internal suppliers.
Co-ordinate customer information requests and support sales managers with administration support.
Expand customer orders where possible.
Develop technical understanding of the product range in order to understand customer needs and provide guidance to strengthen the service offer.
Liaise with lab on status of new products/projects.
General office administration.
Ensure compliance with Code of Conduct, and demonstrate integrity and responsibility in our actions

Experience & Skilled and Capabilities:

Customer service experience with a strong customer focus
Knowledge of industrial liquid and or powder coating technologies - beneficial
Experience in SAP - beneficial
High level of accuracy
Excellent interpersonal skills, able to enthuse and influence.
Self-starter with the ability to operate independently & proactively, giving consistent and stable performance.
Able to establish credibility quickly in order to foster effective working relationships with a wide range of internal and external contacts.
Practical experience of problem solving in diverse customer environments in order to rectify unpredicted customer situations.
Proficient in Microsoft Word and Excel.

Location: Northampton, Brackmills Industrial Estate.

Pay rate: £10.50 per hour

Working hours: Full time 40 hours per week, Mon -Fri 8.30-5.00, 30 mins lunch

Duration: 6 months temp with the option to be taken on permanently

If the above sounds suitable for you, please apply now
Apply Now