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Date Added: Fri 04/06/2021

Customer Advocate - Part Time

Lynnwood, WA, US
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Job Type: Permanent, FullTime

Job Description

Why Join Spearhead Mobility? 
Learn more, earn more! Join a growing company with start-up enthusiasm. Help us upend the wireless retail market as an exclusive AT&T partner.

Teamwork, trust, service, mentorship, and empowerment — these are the qualities engrained in our family culture we're inviting you to join. Work with people who love their job, want to make a difference to others, and see unlimited opportunities in individual and team success!

What is your role? 
As a Customer Advocate, you'll be responsible for their overall experience, providing wireless and entertainment solutions to our in-store and at-home guests.

You'll get valuable hands-on training from mentors, advancement opportunities, base + commissions, bonuses, and a fun work environment!

As a Customer Advocate, you will receive:

Competitive Compensation


Unlimited Commissions Potential (Yes: Unlimited!)

Performance based Cash Bonuses

Annual Sales Trip

57% Discounts on AT&T plans up to 5 lines

Professional Development & Opportunities for Career Advancement

Paid Time-Off


Life Insurance

Long-Term Disability (LTD) Insurance

Start-up / Family Culture

Employee Assistance Program (counseling on health and wellness, work life balance, and concierge services)

Corporate Discounts (concert & sporting event tickets, restaurants, hotels, gyms, childcare, rental cars, and more!)


Brainstorm and identify ways of increasing sales to meet monthly sales goals individually as a team

Welcome all guests in a professional and friendly manner both in-store, on the phone, and out in the field.

Cultivate an outstanding guest experience — provide guests with professional wisdom and advocate for the most appropriate products and AT&T solutions to meet their needs.

Develop and maintain business relationships within the community.

Participate and assist in marketing efforts to solicit and promote new business inside and outside of the retail store.

Assist with retail merchandising duties, like completing product inventory, maintaining a world-class retail environment, and cashier duties.

Demonstrate integrity and respect when interacting with guests and co-workers.

Troubleshoot and diagnose wireless products through Service & Repair procedures.

Assist with other tasks and duties


High school diploma or equivalent; 2 year/associate's degree preferred

Excellent communication, interpersonal, and effective problem-solving skills

Strong organizational and time management skills

Professional, energetic, motivated, and positive attitude

Basic math, internet, and technology skills

Previous experience in sales, hospitality, restaurant, or service industry preferred.

Availability of flexible scheduling to include days, evenings, and weekends

Good driving record & reliable transportation

Excellent references; must pass a background check.

This position involves sitting, standing, walking, reaching, bending and light to moderate lifting 

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