Are you on the look out for a brand new Customer Service role?

You may have worked within a retail, hospitality or office-based Customer Service role and be interested in working in a more technical role?

Or you could be a recent college or university leaver looking for your first taste of an office based Customer Service role?

Either way, if you want to join a close knit Customer Service team who pride themselves on their level of service in a varied and fast paced Customer Service and Administration based role then this could be the role for you!

Job Title: Customer Service Administrator
Hours: Full time role; 35 hours per week
Job Type: Permanent
Salary: £21,000 to £23,000
Location: Tamworth

Please note: Full training, with the opportunity to undertake NVQ qualifications in relevant subjects. There is free, onsite parking.

Job Responsibilities

• Taking telephone calls
• Logging incoming jobs
• Allocating work to contractors and engineers
• Managing progression of jobs
• Dealing with and resolving customer queries
• Assisting operations team with planning of engineer activity
• Dealing with engineer queries
• Recording job details of completed works on our internal systems
• Ensuring all paperwork is completed to required standards

Desirable:

• Excellent communication skills
• The ability to liaise with customers and colleagues at all levels
• Strong attention to detail
• A strong work ethic and commitment to their team
• Flexibility within the team to assist and cover where needed
• The ability to work in a high pressure, but rewarding environment