Assistant Resident Services Manager, East London

Up to £36K depending on experience

Market leading property management oganisation are looking for a customer focussed, positive and engaging Assistant Resident Services Manager to support the Senior Resident Manager in managing and delivering onsite resident operations.

Duties include:

Oversee and coordinate the reception service
Review customer feedback and monitor service standards
Guide the team to deliver resident move in and move out process seamlessly
Record, identify and solve resident complaints
Train, support and manage the Resident Team
Oversee and monitor maintenance requests
Ensure smooth running of the letting process from offer to move in
Respond to day to day enquiries
Organise, lead and manage events
Weekly and monthly reporting
And much more!
Ideal Candidate

Previous management and leadership experience in residential property, BTR, PBSA or Hotel
Good technical knowledge of residential property repair and construction would be an advantage
Passionate about service delivery with a can do attitude
Ability to work in a fast paced environment and achieve tight deadlines
Professional, courteous and helpful manner
Proficiency in MS Office and Property management software
Ability to compile accurate reports representing date
Knowledge of Housing Legislation
This is a great time to join a company that offers career growth, collaborative and supportive work environment and great benefits!

Post now for immediate consideration

(RitzRecEmpAgy)