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DATE ADDED: Sun 08/12/2019

Household Goods Manager

Houston, TX, US


JOB TYPE: Permanent, FullTime

We represent one of the largest relocation managment companies in the world. To accommodate the growth of the US business, we are looking for a Household Goods Manager to manage all day-to-day operations and associated service delivery of household goods services for the Americas region. Rsponsibilities include: Responsible for household goods agent relationships for assigned firms, including supply chain management, contract monitoring and service escalations. Partner to proactively retain and develop relationships Be an effective and proactive solution provider in the event of supply chain management challenges and escalations such as schedule changes, service failures, customer changes in schedule Develop timely and competitive pricing process for RFP or ad hoc rate requests and ensure compliance to contracted client pricing matrices Ensure client managers are proactively informed of any issues, on an individual case, location or client basis – including challenges with contracted pricing or locations As an experienced and senior member of the business, this role offers an opportunity to oversee the delivery of critical services to clients and being a key contributor to support the growth of the business Ensure service delivery teams are effectively resourced and managed Provide coaching and career management to all direct reports Responsible for oversight of budget management for Americas region household goods and delivering improvements in revenue and margin as agreed with line manager Monitor consultant caseload volume and communicate invoicing progress to all team members weekly Ensure timely billing and debtor management each month and escalation of any issue to line manager Ensure delivery of services to quality standards as set down by the Company and measured by client satisfaction and service quality Ensure that all staff receive necessary training as required at account implementation and for all new starters Participate and support sales and line manager as required in business growth objectives General Management
· Optimise the revenue for all household goods move opportunities, including corporate and consumer
· Accountable for devising and implementing a business relationship plan for assigned household goods agents
· As requested, proactive involvement in responding to RFPs and sales presentations for new sales prospects and contract renewals
· Oversight for all management reporting, cost and process efficiencies for household goods function
· For client implementations, ensure that all team members are fully competent in the application of client policy and defined processes
· Become client champion within the company to ensure service issues are dealt with effectively
· Understand all aspects of clients’ household goods contract and how we perform against it Requirements:
· At least five years’ experience in a global organization providing international and domestic relocation and moving services, including pricing and all aspects of freight forwarding
· Proven experience with vendor procurement and negotiation on pricing service for ocean, air, origin, destination, trucking and related accessorial services
· Understanding of relocation policy application
· Process driven and service excellence focus
· Supplier management
· Financial management
· Staff supervision
· Leading teams and managing financial budgets
· Successfully managing international relationships
· US Bachelor’s or International University Degree or equivalent specific work experience
· Registered International Mover certification or FIDI/FAIM certification, Worldwide Employee Relocation Council and/or other industry certification