We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing information and resolving technical issues.
- Handle customer inquiries and
- Provide information about the products and services
- Troubleshoot and resolve concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving client services
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with members
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
We are a benefit services company offering white-glove concierge call center services with an emphasis on IT technologies and reporting systems. UBS handles billing a reconciliation for our contracted clients.
Role: Call Center Representative
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