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DATE ADDED: Thu 31/10/2019

Help Desk Analyst

Plano, TX, US
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COMPANY: ROBERT HALF TECHNOLOGY

JOB TYPE: Contract, FullTime


HELP DESK



PLANO, TX



6 MONTH CONTRACT TO HIRE



$20/HR




Robert Half Technology is working with a client in Plano. They are looking for a help desk support analyst to start immediately. The ideal help desk analyst needs to be from a corporate enterprise call center, sitting taking calls with a headset in a metrics based environment. Please see the details below.


***If you are interested in this role please email #removed#****
RESPONSIBILITIES



  • Provide phone, webchat, and in-person support to end users and external vendors on a variety of Information Technology related issues; ~90% of the support will be via phone, basic access/minimal support to external vendors
  • Research and resolve basic network (ISP modems, Cisco routers), hardware, and software application problems
  • Document and track the details of the problem, both status and resolution, within the help desk tracking application
  • Complete work orders, fully documenting each step of the troubleshooting process



* For more information or to be considered for the opportunity, please reach out with your updated resume! #removed#- TOP SKILLS



  • Microsoft Windows 8/10 Operating Systems
  • Active Directory
  • SCCM
  • Office365
  • Skype for Business



* For more information or to be considered for the opportunity, please reach out with your updated resume! #removed#-
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