Operations Lead – Hospitality Sector

Location: Outside of PenrithSalary: £35,000 per annumHours: 5 days out of 7 (flexibility required)

About the Role

I’m supporting a well-established and people-focused hospitality business outside of Penrith in their search for an Operations Lead. This organisation values authentic leadership, transparency, and culture fit above industry experience - they can teach the sector.

This is a hands-on leadership position overseeing around 50 staff across multiple departments. The successful candidate will lead by example, support their teams, and help create a positive, motivated working environment.

Key Responsibilities

• Lead, support, and develop teams across several hospitality departments
• Ensure smooth daily operations and high service standards
• Build strong working relationships with staff and department heads
• Communicate openly and honestly, promoting a positive culture
• Provide coaching, feedback, and guidance to team members
• Manage rotas, staffing levels, and general operational planning
• Be a visible, approachable leader who is present on the floor

What We’re Looking For

• Previous experience managing a team of 15+ (any sector)
• Strong people leadership and communication skills
• Ability to motivate, nurture and inspire staff
• A hands-on, proactive approach
• Flexibility to work 5 days out of 7, including weekends when required
• A passion for delivering excellent customer service

What’s on Offer

• Competitive salary of £35,000
• Supportive working environment
• Training and development opportunities
• A role where you can genuinely shape culture and team performance