Job Title:  Support Assistant (Care)Contract Type: PermanentSalary: £24,627 per annumWorking Hours: Full Time – 37.5 HoursWorking Pattern:  5 days a week including weekends and bank holidays Location: Laurel Court, HuddersfieldIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as a Support Assistant (Care)You will empower our customers to live independent, fulfilling and dignified lives in our Independent Living services, by accommodating adults who require support with their Mental Health and those with Learning Disabilities.About youWe are looking for someone with:

• Experience of working in a team, able to communicate positively with other people
• Experience of supporting vulnerable and diverse groups of customers to live independently including personal care
• Team player with a caring, empathetic and flexible attitude
• Awareness of CQC standards
• Basic IT and admin skills
• Flexibility to work hours to meet customer and business needs, which may include working outside of normal office hours and lone working

Why Riverside?At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:

• Competitive pay & generous pension 
• 28 days holidays plus bank holidays 
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.Applications may close before the deadline, so please apply early to be consideredRole Profile

Work collaboratively as part of a committed team to carry out a diverse range of tasks, delivering an outstanding experience to customers whilst being supported by your colleagues and Line Manager.

Recognise and identify each individual customer’s needs to ensure they receive a person-centered approach that puts the customer at the heart of everything we do by:

Inspire and motivate customers to develop life skills, independence and emotional well-being by:

• Recognising and engaging customers in activities that they show passion or interest in 
• Supporting customers to attend community and social activities 
• Supporting customers to participate in educational activities.
• Working with customers to seek employment or volunteering opportunities for their personal development.
• Encouraging and enabling customers to communicate and interact with other people to build and develop relationships. 
• Supporting and monitoring customers’ emotional wellbeing and healthcare needs ensuring appropriate contact and support with healthcare professionals.

Helping customers with the management of their personal affairs when this is part of their individual support plan e.g. reading letters, managing utilities, handling small amounts of money for shopping.

Communicate clearly, building trusted relationships with customers and their wider support network (family, friends, GPs, Social Worker, etc.).

Provide companionship to customers, engaging in conversation to build genuine and trusted relationships.

Take pride and initiative in working with customers to meet their needs, creating a safe, comfortable and respectful living environment.

Maintain detailed, accurate records of care and medication support provided, as well as tasks undertaken.

Promptly respond to and report any concerns relating to the care, support, well-being or behavior of customers to a manager, making comprehensive records, ensuring customer confidentiality is observed at all times.Recognising any signs of abuse and immediately reporting them to a manager, ensuring local safeguarding procedures are...