Customer Service Specialist- General Insurance

📍 Quorum Business Park, Newcastle upon Tyne
💷 £23,600 | 🕒 Full-time, flexible shifts (Monday to Sunday)

If you're great with people, love solving problems, and want to make a real difference to someone's day, this could be your next move. We're on the lookout for friendly, confident people to join our General Insurance team.

This isn't just another call centre job - it's about real conversations, helping customers when they need it most, and working with a supportive team that's got your back.

What you'll be doing:

Chatting to customers about policies, renewals and updates

Helping people get the most from our digital tools

Solving problems, calming nerves and keeping things running smoothly

Dealing with complaints in a calm, kind and professional way

Making sure records are accurate and up to date

What we're looking for:

Some customer service experience (retail, hospitality or call centre - all good)

A clear, friendly communicator who can stay calm under pressure

Confident using Microsoft Office and switching between tasks

A genuine people person who enjoys helping others

What you'll get:

Full training to get you off to a strong start

Hybrid working once you're up and running

10-15% staff discount

7.2 weeks of holiday (and the option to buy more)

Support with wellbeing, including a virtual GP and cycle-to-work scheme

Discounts on big brands, enhanced parental leave, and up to 7.5% pension match

Sound like a good fit? Apply today and let's get started.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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