Maintenance Contracts Officer

Single Homeless Project has an opportunity for a Maintenance Contracts Officer to join and work in our Ashley Road and Milton House projects based in London. You will join us on a either a full time, permanent basis and in return, you will receive a competitive salary starting at £30,342.85 rising incrementally to £33,228.99 per annum.

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

This role is more than a job, it’s about making a safe home for people who have experienced homelessness, we offer the opportunity to be part of supportive team who care about the way we do things, and work to improve homes and make a real difference in people’s lives.

About the Maintenance Contracts Officer role:

We're seeking a skilled and dedicated Maintenance Contracts Officer to join our team in Kings Cross. Working across almost all London Boroughs, we strive to provide a warm, safe home, from which our residents can begin their recovery, and our Maintenance Contract Officer plays a vital role in managing our contracted services effectively to enable this. This is a great opportunity for someone who is resourceful, interpersonal and a strong team player.

As a Maintenance Contracts Officer, you will be responsible for ensuring our contracted suppliers provide high quality, reliable services to our supported housing schemes, to ensure clients have safe, good quality accommodation they can call home.

In your role, you will lead on tender and procurement processes to secure contracts with suppliers that deliver reliable, cost-effective, and high-quality services. You will be responsible for ensuring all contracted suppliers hold relevant qualifications, health and safety and, insurance requirements at the point of tender and throughout the contract period.

You will work with the wider maintenance team to respond to queries from our supported housing colleagues related to contracted services.

Skills and experience we're looking for in our Maintenance Contracts Officer:

• You’ll bring experience of contract administration and monitoring the performance of contracted suppliers, with the ability to implement and manage supplier performance improvement plans.
• Your toolkit includes an understanding of customer needs, and how to manage expectations to deliver a professional service, including recognising and managing dissatisfaction.
• You have strong negotiation skills, actively listen and effectively adapt to meet the needs of all stakeholders.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering the service.
• You are self-motivated and understand the impact of your work and follow through.
• You can handle multiple tasks and projects simultaneously and prioritise and schedule tasks to meet deadlines and goals.

Our attractive benefits package includes:

• A salary increase after successfully completing six month's probationary period
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

Closing Date: Sunday 02nd June at midnight

Interview Date: Wednesday 12th June

Don’t miss out on this great opportunity to join the Single Homeless Project team – please click ‘apply’ now to become our Maintenance Contracts Officer - we'd like to hear from you!

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.