About the Role

We're looking for a proactive and highly organised Administrator & Account Support professional to join a friendly and fast-paced team in Godalming. This is a varied, hands-on role where you'll play a key part in keeping things running smoothly behind the scenes, supporting clients, coordinating staff and ensuring we deliver top-notch service every day.

If you thrive in a busy environment, enjoy being the go-to person, and love a good spreadsheet, we'd love to hear from you!

Key Responsibilities:

* Be the first point of contact for clients via phone and email, offering a professional and friendly experience.

* Log support tickets in our system and ensure they're accurately categorised.

* Keep clients updated on ticket progress, chasing and escalating where needed.

* Resolve queries efficiently or direct them to the relevant team.

* Organise monthly site visits, confirming dates with clients.

* Coordinate ad-hoc visits and manage calendar bookings.

* Maintain clear communication

* Manage orders—from sourcing products to coordinating delivery.

* Create purchase orders in Xero and update internal records.

* Book in stock upon arrival and raise work tickets for configuration or dispatch.

* Handle inbound sales inquiries and direct leads to the appropriate team.

* Arrange client meetings with sales representatives.

* Keep client records up-to-date and assist with general account admin.

* Order office supplies (tea, coffee, stationery—you keep the place running!).

* Manage courier bookings, deliveries and collections with Royal Mail and others.

* Help ensure the office remains a tidy, welcoming and well-stocked workspace.

Skills & Experience:

* A confident communicator who's comfortable juggling multiple tasks.

* Highly organised, with strong attention to detail and time management.

* Comfortable using Microsoft Office and other common business systems.

What's in It for You?

* A friendly, close-knit team environment where your input really matters.

* Room to grow—with training and development encouraged at every level.

* Flexible working options, where possible.

* The chance to be part of a thriving and forward-thinking business.

If you're a confident multitasker who loves getting stuck in and making things happen, this could be the perfect role for you.

Apply now and be part of a team that values your ideas, your energy, and your dedication