PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a CX Business Analyst to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
- Work as a contributing member of delivery teams from project planning through execution for:
- Customer Strategies and Assessments
- CX Program Roadmaps
- CX Requirements and Design
- Business Case Development
- Work to support the management of client expectations and day to day interactions with clients and sponsors
- Provide thought leadership for improved business solutions for PTP customers
- Participate in aspects of the business development process to include research, writing, and on-site client meetings
- Facilitate client understanding of proposed solutions and the business value it will bring
- 5+ years of business consulting experience, with 3+ years on CX projects
- Ability to articulate and compare alternative approaches drawing from previous engagements and recommended solutions
- Ability to develop CX strategies based on analytical skills and business knowledge
- Experience conducting client business requirements definition sessions with client staff
- Willing to travel throughout the USA - combination of travel and remote work
Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.