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DATE ADDED: Thu 11/10/2018

Sales Associate & Adoption Counselor

Virginia Beach, USA


Job Description

Under the direction of Retail Sales & Adoption Center Manager, the Sales Associate & Adoption Counselor is responsible for creating a warm and welcoming environment for all visitors to the center, demonstrated by: consistently providing the highest level of customer service; showing compassion for animals and people; maintaining accurate and complete records; and providing service to the public in a timely manner.


  • Provide a positive customer service experience
  • Answer customer inquiries in person, by phone and email
  • Process retail sales
  • Receive, mark, and stock merchandise
  • Perform routine housekeeping tasks to ensure the professional image
  • Animal handling and cage cleaning as needed
  • Interview of potential adopters to match with permanent homes
  • Process adoption paperwork


  • High School Diploma or GED
  • Customer service and cash handling experience in a retail setting preferred
  • Knowledge about pet care and pet care safety
  • Ability to work cooperatively with volunteers and coworkers
  • Must be able to represent the VBSPCA professionally at all times
  • Available to work evenings and weekends

Physical Requirements/Working Condiditons:

  • Ability to communicate effectively in English
  • Ability to lift/move boxes up to 40 pounds
  • Ability to restrain animals up to 80 pounds
  • Ability to climb a ladder
  • Ability to be around animals
  • Ability to clean animal housing areas
  • Ability to sit, talk, hear, stand, walk; use hands and fingers, handle or operate objects, reach with hands and arms; climb and balance; stoop, kneel, crouch, and crawl.
  • May be exposed to offensive chemicals

Company Description
It is the mission of the Virginia Beach Society for the Prevention of Cruelty to Animals (VBSPCA) to create a more humane and responsible community by eliminating animal suffering while increasing human compassion.

Role: Sales Associate & Adoption Counselor
Job Type:
Location: Virginia Beach,

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