Support Engineer (Fulltime) - Salary - £41,892.00 to £48,874.00 (dependent on experience) - Hybrid working

Join Our Dynamic API and Data Distribution Team!

Are you passionate about technology, problem-solving, and making a real impact for customers? At OS, we're at the forefront of delivering cutting-edge geospatial data through powerful APIs and we're on the lookout for talented Support Engineers to join our collaborative, forward-thinking team.

Together, we support and maintain all customer-facing APIs, ensuring our users have seamless access to the rich data products OS is known for.

What We Do

We transform OS data into accessible, high-performance solutions delivered through a variety of digital channels. Our team is the backbone of customer success ensuring every API runs smoothly and every issue is resolved with care and precision.

Why Join Us?

Exciting Growth Be part of a team playing a pivotal role in the expansion of the NUAR platform, a nationally significant project that's reshaping how infrastructure data is accessed and used, as well as the OS DataHub, Ordnances Survey's Geospatial Data Platform.

Collaborative Culture Work alongside experienced engineers in a supportive environment where knowledge-sharing and innovation thrive.

Meaningful Impact Help customers unlock the full potential of OS data, powering everything from smart cities to emergency services.

If you're ready to make a difference and grow your career in a team that values curiosity, collaboration, and customer focus we'd love to hear from you!

About the role

As a Support Engineer at OS, you'll be at the heart of a collaborative and innovative environment. You'll work closely with software engineers, stakeholders, and fellow team members every day building strong relationships and ensuring our customer-facing solutions run smoothly.

This role is more than just support it's about driving continuous improvement. You'll play a key role in enhancing our support capabilities across the entire lifecycle by coaching, mentoring, and sharing knowledge. Your insights and leadership will help shape how we deliver exceptional service and empower others to grow.

If you thrive in a people-focused, fast-paced setting and love making a real impact, this is the perfect opportunity to grow your career while helping others do the same.

Main responsibilities:

• Participate in daily team stand-ups and attend project sprint reviews

• Support, maintain, patch, and deploy existing and new services, while interpreting system monitoring logs and outputs, troubleshooting, and providing an escalation route for the successful resolution of operational incidents and problems

• Proactively safeguard services by continually assessing and improving monitoring, resilience, and security

• Continually identify and implement support process improvements

• Mentor, teach and support the technical knowledge and skills of the team

• There will be an expectation to join an on call rota to provide 2nd Line support for existing live systems out of hours

Here is a snapshot of the technologies that we use

• Azure Cloud Technologies, Python, Databricks, Azure DevOps, Powershell, YAML Pipelines, Esri ArcGIS, FME, QGIS

What we're looking for

We're looking for someone who's not just technically skilled, but also curious, adaptable, and eager to grow.

You'll bring solid experience working with APIs, and a strong foundation in technologies like Java, PostgreSQL (including PostGIS for spatial data), and Azure Cloud Services. Your understanding of cloud-based architecture including deployment, data updates, scaling, and monitoring will be key to your success in this role.

But just as important as your technical know-how is your mindset. We value quick learners who can think creatively, solve problems with confidence, and thrive in a collaborative environment. If you're excited by the idea of working on meaningful projects that make a real-world impact, we'd love to hear from you.

Essential Criteria

• Good knowledge of Azure Cloud hosting technologies

• Experience with PostgreSQL databases (including PostGIS spatial extension)

• Good understanding of Site Reliability Engineering (SRE) and software engineering best ractices

• Experience investigating the root cause of failures to understand why they have occurred and propose/enact solutions, and work with external suppliers if/where required

• Experience providing consultancy to Project Teams on the performance, configuration, and functionality of existing systems, and ensure that new or updated systems will be effectively supported

The Reward

We want you to love what you do. That is why our benefits package rewards a job well done. That is why our benefits package rewards a job well done.

• Salary - £41,892.00 to £48,874.00 (dependent on experience)

• Performance related bonus up to 10%

• A competitive pension scheme (OS contributes up to 12.07%)

• 28 days annual leave in addition to bank holidays on joining, (3 taken over Christmas) increasing by one day per year, to a maximum of 5 years

• Enhanced family leave, including up to 12 weeks paid partner (paternity) leave

• Free subscription to OS Maps

• Access to online learning platforms

• Coaching and Mentoring schemes

• Plus, a suite of excellent additional perks and benefits

At OS, we believe looking after your health and wellbeing means more than posters and events. We empower you to manage your work and life the way you need it by offering things like

• An extra days' leave for each year you work, up to 33 days

• Employee Assistance Programme

• Hybrid working

• Free onsite parking at our modern HQ in Southampton

• We adopt flexible working and can consider different working hours dependent on the role and your personal circumstances

• Eyecare Vouchers

• OS Explorers Nursery discount

• Cycle to Work scheme

• We believe that as a company we should give back wherever we can, so we give you 1 day a year to volunteer for charities that are important to you, as well as offering a match funding scheme

Location

We embrace a hybrid working model at OS and understand there is no one size fits all in relation to how we work. We have a fantastic HQ in Southampton, Hampshire where you will be based and required to spend 1-2 days a per month.

Security

OS conducts pre-employment checks for anyone made an offer of employment, including identity, right to work, employment history and criminal record checks (via Disclosure & Barring Services (DBS).

Some of our roles may require additional security vetting. We will advise candidates during the recruitment process if additional vetting may be required for that specific role.

Closing date Sunday 03 August at 23:59

Interviews are scheduled to take place via MS Teams or in person at Ordnance Survey Head office. Dates are TBC

Unfortunately, we are currently unable to offer sponsorship for this role, therefore you must have the right to work in the UK, without the need for employer sponsorship.

We are happy to consider any reasonable adjustments that people may need during the recruitment process, and you will be asked whether you require any during the application process.

Research indicates that women, individuals with disabilities, LGBTQ+ community members, neurodiverse individuals, and people from ethnic minority backgrounds often hesitate to apply for jobs unless they meet every single qualification. At Ordnance Survey, we are dedicated to fostering a diverse, inclusive, and genuine workplace where everyone can thrive. If you're enthusiastic about this role but your experience doesn't perfectly match every qualification in the job description, we encourage you to apply anyway. You might be the ideal candidate for this or other roles within Ordnance Survey.