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Date Added: Wed 29/05/2024

Customer Experience Executive

Portsmouth, PO1, UK
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Job Type: Permanent, Full Time

Salary: £24000 - £27000/annum

Are you passionate about creating exceptional customer experiences? Do you thrive in a dynamic, fast-paced sales environment? If so, and you live within 12 miles of Portsmouth, we have the perfect opportunity for you!
Our client is known for their commitment to quality, innovation, and customer satisfaction. You will be joining a small team who are dedicated, positive, passionate and enthusiastic about building lasting relationships with clients.
Key Responsibilities:

Point of contact for customers, addressing inquiries, concerns, and requests promptly and professionally.
Coordinate with internal teams to ensure timely project updates and seamless communication with clients.
Qualify and process incoming enquires, providing technical support for the brand
Convert enquiries into a sales order and seek bigger opportunities to pass to external sales teams
Prospecting new leads through multiple platforms
Receive and process customer orders
Provide quotes
Back-order management
Work with fulfilment on work order scheduling
Ensure the database is up to date and correct
Add returns on when required and correct price updates
Be a brand ambassador. This could involve gathering and analysing customer feedback to drive continuous improvement Qualifications

Either experienced or a Graduate. Perhaps with knowledge/degree in construction or engineering or similar
Interested in working within a sales/technical career
High Energy and engagement
Organised and presentable
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
IT savvy with CRM software skills. 
This is a full-time office based role. If you love the idea of working in a proactive team and love up selling (Bonus involved) as well as being involved with the administration and marketing teams, please submit your CV
Apply Now