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Date Added: Wed 09/06/2021

Operations Manager

New Orleans, LA, US
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Job Type: Permanent, FullTime

Job Description

New Orleans Film Society

Operations Manager

(Full-Time // Year-Round)


The New Orleans Film Society is a 501(c) (3) arts non-profit organization whose mission is to discover, cultivate, and amplify diverse voices of filmmakers who tell the stories of our time. We produce the Oscar®-qualifying New Orleans Film Festival annually and invest year-round in building a vibrant film culture in the South to share transformative cinematic experiences with audiences, and connect dynamic filmmakers to career-advancing resources.


  • Start with the art and allow artistic vision, equity, and social impact to guide our search for resources.
  • Champion filmmakers who have been historically denied access to resources and opportunities within the industry-- including Southern artists, women, people of color, LGBTQIA+ people, and people with disabilities.
  • Seek deep audience engagement.
  • Build a working environment that is fair and fulfilling.
  • Exhibit dedication and passion and believe that inspired and impactful programs arise from collaboration and mutual respect.


The New Orleans Film Society is seeking a proven & successful event planner and organizer who can effectively execute the vision of the organization. This person needs to understand the complexity and deadline driven environment of live events and have tenacity to move the project forward. This role also requires building a good rapport with patrons and members, and ability to translate customer needs into solutions. We will rely on you to run the office and storage spaces independently and in a very organized manner. The organization strives to use technology to create seamless workflows for all staff and you would need to quickly adopt new tools and demonstrate savviness with a variety of softwares.

The Operations Manager reports directly to the Director of Finance and Operations and oversees select seasonal employees, independent contractors, and interns or volunteers.

Principal Duties:

Event Production - 60%:

  • Oversee logistics for one-night-only screenings and NOFS' smaller festivals, featuring hybrid virtual and in-person components, with guidance from the Director of Finance & Operations. Production duties may include, but are not limited to:
    • Serve in an on-site role (box office or venue manager) during in-person events as needed. Requires some evening/weekend availability.
    • Production duties, such as coordinating timelines, developing templates for event management, coordinating volunteers, interfacing with vendors and venues, and reporting on post-event sales and attendance data.
    • Coordinating virtual, video and graphic assets and quality assurance testing for virtual events
    • Coordinating set up and operations of event box office
    • Hires, trains and oversee select seasonal staff and contractors
    • Reconcile event sales and expenses.
  • During NOFS' largest event, NOFF, the Manager hires, trains and oversees select seasonal staff and volunteers to perform many of the logistics and production duties mentioned above, for which the Manager is responsible outside of NOFF.

Customer Service & Membership Management - 20%:

  • Provides customer service to attendees and members and coordinates membership renewals through calls, emails, chat and during in-person events
  • Maintains a high level of data integrity with regard to membership and customer service data tracking.

Office & Administrative Support - 20%:

  • Manages office, including inventory of event and office supplies and organizational files
  • Manages Operations department interns (1-2 per year)
  • Provides administrative support as needed to department directors
  • Assists with research and implementation of new technology and tools utilized by NOFS (such as virtual phone systems, password software, and more).
  • Manages vendor relationships and facilitates payment for recurring administrative service providers, such as a leased printer or software utilized on an annual basis
  • Assists with preparation for board meetings (space and equipment set up, documents prep).

Other Duties

  • Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the organization.

Skills, Experience + Qualifications - Required:

  • Alignment to organization's stated mission and values
  • A minimum of 3 years experience in live event production, and 2 years in a supervisory role
  • Excellent project management skills and ability to coordinate workflows and data flow between departments and staff
  • Self-starter with strong initiative, drive, sense of urgency & ability to work with a high degree of autonomy
  • High level of comfort working large live events, handling pressure and understanding deadline-driven environment
  • Demonstrated customer service experience
  • Very savvy with tech, software and equipment
  • Superb organization, planning and productivity skills
  • Ability to work nights and weekends during scheduled festivals and events
  • Lives in the New Orleans metro area, or is willing to relocate by the start of the position.
  • Ability to stand and move for prolonged hours during events and lift, carry and load items of up to 40 lbs.

Skills, Experience + Qualifications - a plus:

  • Bachelor's Degree
  • Experience working with arts, film, or non-profit organizations
  • Great delegator and supervisor
  • Attentive to details
  • Previous sales experience
  • Have great esthetics to conceptualize event spaces and graphic assets
  • Video and graphic editing
  • Production of virtual events
  • Have a car to move some supplies between venues and storage.

Benefits & Compensation

This position is full-time exempt and the salary range is $41,000 - $46,000 per annum. Full-time staff members are eligible to receive the following benefits:

  • Health insurance (medical, dental, vision, group term life) fully paid by New Orleans Film Society;
  • Workers' compensation insurance;
  • 8 paid weeks of parental leave;
  • 13 paid holidays per year;
  • Flexible/unlimited vacation policy,
  • Home office set up (up to $100) and home internet reimbursements (up to $50/month) while working from home
  • Simple IRA with 3% employer-matched contribution
  • Professional development opportunities.

The New Orleans Film Society reserves the right to change the listed benefits at any moment, with advance notification to employees.


New Orleans Film Society staff are working remotely at present, given the effects of COVID-19. The candidate should live in the New Orleans metro area or be willing to relocate for the start of the position. The New Orleans Film Society is not able to offer a relocation package at this time.

How to Apply

Applications are accepted on a rolling basis until the position is filled.

No phone calls or inquiries from recruiters will be accepted. Please do not email any staff member individually.


New Orleans Film Society fosters a creative and professional environment that reflects the diversity of New Orleans. We actively recruit a wide pool of applicants representing dimensions of difference that include — but are not limited to — age, national origin, ethnicity, race, religion, ability, sexual orientation, gender, or political affiliation.

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