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Date Added: Wed 15/09/2021


Liverpool, UK
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Job Type: Permanent, FullTime

Salary: £9.50 - £9.50


A fantastic opportunity is available for a Pensions Administrator to work with a large investment company within Liverpool.
We are looking for an individual to join our highly effective fast paced team to show commitment and dedication to providing an excellent service and administration support to customers and the wider team.

Job Purpose
As a Pensions Administrator you will become the first point of contact for stakeholders, providing an excellent service that delivers maximum efficiency in the handling of all enquiries and ensures the highest quality of response

Experience Required
Solving problems, communicating effectively to all stakeholders, at all levels of the organization.
Customer service
Experience of working in a high volume transactional environment
Previous experience with working within a pensions or payroll environment would be an advantage
Computer Literate
Accuracy, appropriateness of response and getting it right first time
Meet agreed productivity targets
Proactive achievement of team objectives
Meeting deadlines  / Managing customer expectations
Adherence to departmental policies and procedures
Identification of process improvement opportunities

Key Tasks
Dealing with both inbound and outbound calls, emails or scanned images/post for a variety of customer service and finance related issues
Accurate recording of information onto a live system
Resolve customer enquiries (oral and written) based on competent working knowledge
Query handling in response to customer requests with the support of clear information and processes
Process changes in Client/Customer records in response to appropriately authorised requests Striving to provide a professional service at all times
Identify and implement process improvements in immediate area of work responsibility in order to improve output and customer service
Undertake the duties of this role in accordance with regulatory and scheme guidelines
Working well within teams and supporting colleagues
Professional communication in both written and oral forms
Production of ad hoc reports as requested

Why Pertemps?
We've been helping people find the right jobs and helping employers find the right people since 1961.
The reason we've been so successful is simple: we make sure we know our business inside out. Permanent, temporary, or contract positions, private or public sector, we do our utmost to find the right people for the right jobs. Our commitment has allowed us to build an impressive client list, from major organisations to small businesses, that trust us to find them the very best people.
If you're looking for a job, we have the experience, advice and contacts you need. With over 100 branches throughout the UK, we're never far away.
Please note that it is a mandatory requirement to complete a basic Disclosure Scotland background screening check to be considered for any work assignment.
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