Lead Service Designer

£326.15 per day INSIDE IR35

Full Time

6 month contract

Predominantly remote with some travel to offices in Cardiff. CF11

DUTIES AND RESPONSIBILITIES

* Management, Leadership and Training

* Supervise and develop other user researchers to assure and improve research practice.

* Coach, train and mentor others and give direction on which tools or methods to use.

* Responsible for delivery of a core training programme on specialist research processes across the wider directorate programme and services.

* Act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team.

* Effectively get buy-in from the organisation.

QUALIFICATIONS

Essential

* Educated to Masters level or equivalent qualification / experience

* Practical experience, working at this level, across the range of work procedures and practices.

* Evidence of continuous professional development.

Desirable

* FEDIP Senior Practitioner, or equivalent recognised Advanced Professional qualification.

* Theoretical and specialist knowledge, gained with the following certifications (or equivalent):

* CXA - Certified User Experience Analyst

SKILLS AND EXPERIENCE

Essential

* Information Acquisition skills to identify gaps in the available information required to understand a problem or situation and devising a means of resolving them.

* Attention to Detail skills to apply specific quality standards to all tasks undertaken to ensure that deliverables are accurate and complete.

* Interpersonal skills to establish relationships, contributing to an open culture and maintaining contacts with people from a variety of backgrounds and disciplines.

* Teamwork skills in working collaboratively with others to achieve a common goal.

* Communication skills as an effective, approachable and sensitive communicator in different communities and cultures with the ability to adapt style and approach to meet the needs of different audiences.

* Agility skills to adapt style and approach to meet the needs of different audiences.

* Commitment to supporting the organisation's mission to encourage and embrace diversity and inclusion across the NHS.

* A flexible approach to work in a hybrid working environment.

* Travel throughout Wales between sites, as required by the job.

* Standard keyboard skills.

Desirable

* Welsh language skills are desirable levels 1, and above, in understanding, speaking, reading and writing in Welsh.

* Knowledge of NHS Wales or the Health sector.

If this role is of particular interest and matches up well with your skills/experience then please do apply immediately