Pertemps are recruiting for multiple, Patient Services Administrators to join a leading Health Services Provider. The successful candidates will be a key member of the Triage, Inputting and Screening Team and provide effective and efficient clerical and administrative support to team members and the Management Team.

This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience, full and in-depth training will be provided.

Responsibilities as a Patient service Administrator:

Act as the first point of contact for NHS services, responding to enquiries, answering calls and escalating queries when required while delivering excellent customer service.

Communicate sensitively with professionals, patients, carers and families, ensuring confidentiality is maintained at all times.

Book and manage virtual and face-to-face clinic appointments and support ongoing patient treatment pathways.

Maintain accurate electronic patient records, ensuring all information relating to appointments, assessments and care is up to date.

Monitor the patient database to ensure pre-assessment questionnaires and screening forms are completed, following up with patients or external services where required.

Identify safeguarding concerns and follow company safeguarding procedures.

Provide administrative support including preparing patient information packs, typing correspondence, collating information and producing reports.

Support the Management Team with clinician availability scheduling, database updates, SharePoint folder setup and coordination of sensitive matters such as incidents or complaints.

Monitor relevant email inboxes, track resources and provide cross-cover to maintain an effective administrative service.

Manage workload independently, prioritising tasks and meeting deadlines to support the smooth running of the department.

Requirements:

Administration experience

Experience of using databases and a proficient IT user

Outstanding verbal and written communication skills.

Experience working in a fast paced, customer handling environment.

Clear understanding of confidentiality and handling sensitive information.

Self-sufficient and a problem solver.

Attention to detail and an ability to work independently

Happy to undertake a DBS check.

Desirable:

Knowledge of mental health terminology

Experience of working for a health or social care organisation

Knowledge of Salesforce

Knowledge of MS Sharepoint

The Role:

Fully remote, home based (all IT equipment will be provided).

Monday - Friday, 9am - 5pm with 1 hour for lunch.

Salary for this role is £24,500

If you are interested in this Customer Support Agent role, please apply with an up-to-date CV