Neighbourhood Officer £33,053 per annum FTE Harrogate - Office/community based 37-hour week (part-time applicants will be considered) Permanent

About Harrogate Housing Association

We're a small, friendly housing association dedicated to making a real difference in our communities. Our values of being Local, Approachable and Customer Focussed drive everything we do. We believe in creating neighbourhoods where people are proud to live, and we're looking for someone who shares that passion.

About the Role

We're seeking an ambitious and driven Neighbourhood Officer to join our close-knit team. This is an excellent opportunity for someone looking to build a rewarding career in housing management while making a genuine impact on people's lives.

As Neighbourhood Officer, you will play a key role in driving forward the work we do. You will be the face of our organisation in the community, working directly with customers to improve their neighbourhoods and resolve their housing needs. From conducting home reviews and managing tenancies to developing neighbourhood plans and building partnerships with local stakeholders, you'll play a vital role in delivering outstanding customer service.

This role offers fantastic development opportunities, including full support to achieve CIH Level 5 qualification, with the potential for significant career progression within our organisation.

What You'll Be Doing:

Deliver Outstanding Customer Service - Provide excellent service that demonstrates our values and makes a real difference to customers' lives, ensuring neighbourhoods and properties are well-maintained.
Conduct Home Reviews - Listen and engage with customers, taking action on their needs and using feedback to continuously improve our services.
Develop Neighbourhood Plans - Create and deliver plans in key areas with customer priorities at the core, working to improve communities where our customers live.
Build Strategic Partnerships - Establish and maintain effective relationships with stakeholders including police, local authorities, and community groups.
Manage Tenancies End-to-End - From pre-letting visits through to sustainable sign-ups, taking a proactive approach to tenancy sustainment and prompt enforcement when needed.
Handle Complaints & Improvements - Deal proactively with complaints, achieving fair outcomes while identifying lessons learnt and implementing service improvements.
Support Governance & Reporting - Work with the Operations Manager on Customer Liaison Committee management, Board reports, and policy development.
Performance Management - Monitor KPIs, maintain accurate housing management system records, and drive continuous improvement across all services.

What We're Looking For

Essential:

Passionate about customer service and community improvement.
Excellent interpersonal skills with empathy and relationship-building abilities.
Takes ownership and demonstrates a 'can do' approach.
Professional with integrity, working within GDPR and confidentiality requirements.
Competent in Microsoft Office (Outlook, Word, Excel).
Full driving licence and access to a car for business use.
Willingness to work flexible hours when necessary.

Desirable:

CIH Level 4 qualification or willingness to study (we'll support CIH Level 5 progression).
Minimum 2 years' housing sector experience.
Experience managing staff and dealing with people in various settings.
Understanding of housing management, relevant legislation, development and building maintenance.

Why Join Us

Career Development: Full support for CIH Level 5 qualification and significant progression opportunities for a rewarding career.
Great Benefits: Matched pension contributions up to 10%, cycle to work scheme, and discounted shopping vouchers.
Friendly Environment: Small, supportive team with free tea, coffee, and soft drinks.
Meaningful Work: Make a real difference in people's lives and communities.
Professional Growth: Opportunities for continuous development in a values-driven organisation.

Ready to Make a Difference

We welcome applications from candidates with experience in similar roles including Housing Officer, Housing Manager, Tenancy Support Officer, Community Officer, Estate Officer, or Housing Assistant positions.

If you're driven, ambitious, and ready to take your career in housing to the next level while making a genuine impact on communities, we'd love to hear from you.

How to Apply

Please submit a Cover Letter covering how you will fit the role and why you want to join us along with your CV, and the team will be in touch.

Harrogate Housing Association is committed to equality of opportunity and welcomes applications from all suitably qualified candidates