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DATE ADDED: Fri 01/03/2019

1St Line Support Analyst

Hebburn, UK

JOB TYPE: Contract

SALARY: £10 - £15/hour

IT Support Analyst - 1st Line

* Newcastle Upon Tyne

* £10-15 per hour

* Rate dependent on experience

My client an international construction organisation is seeking an IT technical support Analyst to join their team on a contract basis. The support analyst will become part of a highly skilled team in a very busy environment and will provide ongoing maintenance and development associated core infrastructure and networks. The successful candidate will be responsible for logging and maintaining the help desk ticket life-cycle and responding to support calls.

The role includes;

* Support and installations of Windows PC hardware and software

* Provide accurate and timely diagnosis and rectification of ITC faults

* Performing IT hardware/software repair, maintenance and installation

* Resolve or escalate problems and service requests according to established procedures

* Provide technical support for users both face to face and remotely

* Installing software and corporate applications on Windows PCs

* Troubleshooting multi-function devices

Essential Skills;

* Demonstratable capability to deliver support within a Windows environment

* Evidencable experience within a 1st line Technical Support role

* Ability to work according to agreed IT Procedures outlined by the organisation

* Knowledge of Windows operating systems and Microsoft office applications

* Confident in IT hardware deployment

Person Specification;

* An individual who can show autonomy and a good work ethic

* Sound planning and organizational skills.

* Ability to deal with various levels of staff and users.

* Experience of support in a heterogeneous environment essential

This is a great opportunity for a candidate who would like to utilise their skill set while reporting to an experienced ICT Systems Engineer
Role: 1st Line Support Analyst
Job Type: Contract
Location: Hebburn, Tyne & Wear,

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