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DATE ADDED: Thu 01/11/2018

Customer Accounts Agent

Oxford, UK
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JOB TYPE: Permanent

SALARY: £22000 - £25000/annum

Manpower are currently recruiting for a Customer Accounts Agent based in Oxford to collect early arrears payments from customers who have finance products across the credit spectrum from prime to near sub-prime, and to maximise the payments and recoveries received from customers under their loans once they have missed a payment. Your day will consist of calling customers, taking payments from them, negotiating credit arrangements, tracing uncontactable customers, and using your judgement to maximise payments from customers depending on their circumstances. You will need to work closely with other team members, be rigid in recording your conversations on our system. You will need to be empathetic and confident in creating solutions to customer accounts which may have gone into default. Experience within debt management and recovery processes, from a collections function in a consumer lending business would be an advantage but not essential. Excellent written, verbal communication skills, good attention to detail and must be able to follow procedures and work within a regulated environment. This is not a 9 to 5 culture - Our client opens to customers from 9.00am - 8.00pm and weekends so successful candidates must be prepared to cover these hours, this role will be on a shift system, one week 9.00am-5.00pm, one week 12.00pm-8.00pm and one weekend in 4. In return clients offers a starting competitive salary, benefits, a bonus scheme and 25 days paid leave. They also have a fridge full of diet coke, a cupboard full of bagels cereal, and a company lunch every Tuesday. Extramural activities include early morning fitness sessions, a Monday night football team and a Tough Mudder team entering the 13-mile obstacle course each September. If you are ambitious and looking for your next challenge within a company that offers growth, development and a true 'work hard, play hard' environment, this could be the role for you! Please submit all applications through this advert or to Emily at
Role: Customer Accounts Agent
Job Type: Permanent
Location: Oxford, Oxfordshire,

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