Purpose of the Job

• To supervise and support the delivery of building services maintenance across a commercial office portfolio
• To manage a small team of engineers while remaining hands-on with maintenance activities
• To act as the day-to-day point of contact for the client across the City & West End portfolio
• To ensure all services are delivered in line with SLAs and contractual requirements

Key Responsibilities

• Supervise and support a small team of engineers across multiple commercial sites
• Carry out hands-on maintenance duties (approximately 50%)
• Ensure planned and reactive works are completed to a high standard
• Act as the primary client contact on a day-to-day basis
• Monitor performance, standards, and compliance across the portfolio
• Assist with scheduling, workload management, and engineer support
• Ensure Health & Safety and statutory compliance at all times
• Complete reports, documentation, and handovers as required

Personal Experience / Qualifications / Skills

• Proven experience within Building Services / Facilities Management
• Previous supervisory or lead engineer experience preferred
• Strong technical background (Mechanical or Electrical)
• Excellent client-facing and communication skills
• Ability to manage engineers while remaining hands-on
• Organised, professional, and proactive approach

Role Details & Benefits

• Salary: Up to £53,000 (flexible for exceptional candidates)
• Travel: Zones 1-6 Travelcard provided
• Hours: Monday - Friday
• Portfolio: Commercial offices - City & West End
• Work Split: 50% hands-on / 50% supervisory

Accountabilities

• Accountable to the Contract Manager
• Responsible for the performance and support of a small engineering team
• Responsible for maintaining client satisfaction across the portfolio
• Responsible for safe working practices and site standards