Job Specification

Mobile Device Management Cell and VTC Coordinator

Tasking

Physical control of demand, management, issue and return of all MODNET and portable devices within Navy Command.

Provide recording and management functions for all Navy Command mobile device transactions including but not limited to mobile phones, tablets, and sim cards on SharePoint to ensure that all custodians and locations are maintained.

Full asset management, training delivery, first line support and all associated activities surrounding the Royal Navy's ROSA allocation. This includes processing requests and raising for internal approval.

Preparation of new and second use mobile assets (including but not limited to Laptops, Tablets and mobile phones) for re-issue and to provide initial introductory guidance and support across all devices issued.

To provide face to face technical support and troubleshooting for all mobile working solutions as a first point of contact and resolve in line with policy and guidance. To Advise on next steps if a problem cannot be resolved and further support is required.

Provide resilience for higher level budgetary approver to ensure continued service across Navy. Provide higher level budgetary approval for all mobile devices in line with Navy Digital policy and guidance.

To provide physical face to face specialist technical support to deliver the management of all aspects of conferencing and video services across the Naval estate.

To fully manage all booking of conference, meeting rooms and VTC facilities to ensure that maximum and efficient use is made in line with Navy Command direction.

To provide management of the complex service (including hardware) delivered to MoD across all relevant conferencing equipment and services.

Technically set-up all VTC calls and ensure that the necessary liaison takes place between the VTC Bridging Centre.

Experience

Competent in using a range of IT/Desktop systems
Customer service in person and on the telephone
Good communication skills
Logistical, record keeping or stocktaking experience advantageous
First line support experience advantageous

Role specifics

Start date - ASAP
Contract - Permanent.
Candidate will need to be eligible to go forward for security clearance
Rate - dependent on experience and interview
Base Location - Whale Island, Portsmouth

Contact Details

Demi-Leigh Saunders

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy