Technical Customer Support

Location: Newcastle upon Tyne

Based: On site

Salary: £27,000

Contract: Full time, permanent

You will support our commercial (B2B) customers with specialist guidance on the installation, commissioning and operation of our electrical and Building Management System (BMS)-related products. You will act as a trusted technical partner to installers, integrators, facility managers and OEMs—helping them deploy solutions effectively, troubleshoot issues, and maximise system performance.

This role suits someone with hands-on experience of electrical or control systems, who thrives on solving problems and supporting customers in a technical environment.

This is a new addition to an established team and offers production training and development.

Key Responsibilities

* Act as a primary technical contact for B2B customers, installers, integrators and end-users, providing expert telephone, email and remote diagnostics support.

* Troubleshoot issues involving electrical systems, digital control systems and BMS integrations, ensuring timely and effective resolutions.

* Guide customers on safe and correct installation practices, wiring configurations, system commissioning and product optimisation.

* Identify recurring installation challenges and provide feedback to product and engineering teams to drive continuous improvement.

Person Specification

* Proven experience in a technical support, installation support, or field engineering role.

* Strong background in electrical systems, BMS (Building Management Systems), controls, or digital/electromechanical products.

* Experience supporting B2B customers in installation or commissioning environments (e.g., contractors, installers, integrators, OEMs).

* Technical qualification (electrical engineering, controls engineering, electronics, or similar) preferred but not essential.

* Strong desire and aptitude to learn complex products and emerging technologies.

* Excellent communicator with the ability to explain technical concepts clearly to varied audiences