Communications Engineer

Hours: 37.5 hours per week, Monday to Friday

Location: Northampton HQ plus field visits (FULL DRIVERS License required)

Our client is a well-established Managed Service Provider (MSP) delivering end-to-end IT, connectivity and communications solutions to businesses across the UK. They specialise in providing tailored, scalable IT and telecoms services that help organisations operate efficiently, securely, and without disruption.

As a Unified Communications & AV Installation Engineer, you will play a key role in deploying best-in-class telephony and meeting room solutions for our customers, ensuring every interaction reflects our values of professionalism, clarity, and innovation.

You will be responsible for surveying, installing, and configuring cloud-hosted VoIP and meeting room systems, particularly focusing on Gamma Horizon, 8x8 Work, Yealink Teams Room Systems, and Contact Centre platforms. This is a customer-facing, field-based role which requires a confident communicator and a technically proficient engineer.

Responsibilities:

• Conduct customer site surveys for telephony and meeting room deployments.
• Document Call Flows and Phone system design for customer approval.
• Install and configure Gamma Horizon and 8x8 Work systems, including handsets and soft clients.
• Deploy and commission Yealink Microsoft Teams Room systems (including multi-display and room control setups).
• Implement Contact Centre features (Gamma and 8x8), including wallboards, call flows, and agent setups.
• Troubleshoot and resolve installation issues, escalating where necessary.
• Provide end-user training on VoIP handsets, soft clients, Teams Room usage, and contact centre dashboards.
• Maintain accurate records of installs including diagrams, configuration notes, and training documentation.
• Collaborate with presales to validate feasibility of proposed solutions.
• Serve as the face of dbfb while onsite - delivering an outstanding customer experience.

Experience:

• Proven experience in an installation or unified communications engineering role.
• Hands-on deployment of Gamma Horizon and/or 8x8 VoIP platforms.
• Experience configuring Teams Room Systems - particularly Yealink hardware.
• Familiarity with contact centre solutions, including IVRs, agent roles, and reporting tools.
• Comfortable with cloud-based telephony provisioning portals.
• Understanding of basic networking (VLANs, PoE Switches, IP provisioning, QoS basics).
• Experience working in customer-facing environments.
• Advantageous brands to be familiar with: Yealink, 8x8, Gamma, Microsoft Teams, Meraki, DrayTek.
• Comfortable with power tools in the framework of mounting equipment to walls and ceilings.

Core Competencies:

• Resolution driven, always striving for a positive response and delivery of technical installations.
• A problem-solving mentality, able to effectively identify issues and problems early, to find the correct path for resolution.
• A tenacious attitude with a desire to deliver over and above the customers' expectations.
• Ability to engage with customers and 3rd parties in a professional and proficient manner.
• Able to demonstrate a confident and friendly approach.
• Adaptability to continue to deliver service excellence in a fast-changing environment.
• Enthusiastic personality, demonstrating a strong desire to learn and progress.
• Ability to collaborate effectively with other team members, to ensure seamless project execution.

Qualifications:

• Relevant industry certifications with proven implementation would be ideal.
• Full valid UK driving licence.