Claims Handler

Commercial & EL/PL

Bolton

£32,000+ Negotiable Depending on Experience

Time Recruitment is proud to be partnering with a respected Independent Chartered Commercial Insurance Broker based in Little Lever, Bolton, to recruit an experienced Claims Handler.

This is a fantastic opportunity for a skilled claims professional-particularly someone confident in Employers' Liability and Public Liability (EL/PL)-to join a growing brokerage with a strong reputation, a supportive culture, and a diverse portfolio of commercial and personal lines clients.

The Role

As a Claims Handler, you'll take ownership of a varied caseload spanning multiple classes of business. You'll be the key point of contact for clients, insurers, and third parties, ensuring claims progress efficiently and that every client receives exceptional service.

This role offers genuine variety and the chance to broaden your technical expertise across multiple lines along with a particular focus on ELPL.

Key Responsibilities

Assess and review new claims to determine coverage and liability

Acknowledge claims promptly and maintain clear communication with clients and insurers

Investigate and gather evidence to support decision‑making

Negotiate settlements with insurers, claimants, and other stakeholders

Ensure all claims are handled in line with FCA guidelines and internal procedures

Maintain accurate, up‑to‑date records and a proactive diary system

Deliver outstanding customer service and uphold high care standards

Build strong working relationships with clients and insurer partners

Stay informed on industry developments, including changes within the childcare sector

Prepare detailed claims reports for Account Executives on larger or complex cases

Participate in ongoing training and development, including T&C requirements

Experience & Skills

Essential:

Minimum 3 years' experience in the commercial insurance sector

Proven experience handling Employers' Liability and Public Liability claims

Strong communication skills-both written and verbal

Excellent attention to detail and accuracy

Confident negotiator with strong analytical ability

Competent in Word, Excel, and Outlook

Effective time‑management and team‑working skills

Desirable:

Experience across multiple classes of claims

GCSEs (A-C) including Maths and English

Benefits & Package

Competitive salary (£30k+ DOE)

25 days annual leave + Bank Holidays plus additional Christmas leave

Workplace pension with 5% employer‑matched contribution

Life Assurance (2x salary)

Private Medical Cover (post‑probation)

Support toward CII qualifications

Regular training and development opportunities

Employee Assistance Programme

Breakfast sandwiches provided on a Friday

Flexible working 
Ready to take the next step?

If you're an experienced Claims Handler with strong EL/PL knowledge and you're looking for a role where you can make an impact, grow your expertise, and join a supportive, professional team, this opportunity in Bolton could be the perfect fit