JOB SUMMARY

The successful candidate will undertake a technical support role and associated duties surrounding the company's day to day running. The post holder will be part of a multi-professional/skilled team.

A commitment to a quality service and excellence in all that they undertake is integral to the role and the development of company.

Key responsibilities

Technical Support Engineer Duties

* The post holder will be the main contact for all after sales technical support - taking enquires from customers with regards to technical issues and responding as required - to include emails, telephone calls, video calls or site visits

* Scheduling of all inspections / repairs / verifications and communicating this with the Production Manager and Operations Departments

* Liaising with the Technical Manager for any support as and when required

* Physical completion of all inspections / repairs / verifications including responsibility for the location of the goods for inspection/repair/verification and any accessories or parts

* Ensuring accurate noting of all inspection reports and repair details within the Works Order Log

* Quoting customers for all repairs once inspections are complete

* Liaising with suppliers for technical information if required

* Liaising with the Operations Department for return of any faulty components to suppliers

* Liaising with the Operations Department when items are being returned and ready for despatch

* Ensure security of data at all times and GDPR is compliant

General Administration duties

* Accurate typing and compilation of letters and emails, as and when required in an efficient and courteous manner as and when required

* Efficient collation and accurate audit of data, when requested

Call Handling

* Answering calls from customers and suppliers using agreed protocols and standards in an efficient and courteous manner as and when required

* Dealing appropriately with instructions and queries from internal staff as well as customers and suppliers

General

* Adhere to all procedures, protocols and other relevant memoranda as appropriate

* Maintain strict confidentiality in relation to all issues concerned within the company and adhering to the requirements of the Data Protection Act 1984, GDPR regulations

* Adhere to Health and Safety Policy

* Communicate outstanding issues to line manager before going off duty

* Notify line your manager of any circumstances which may affect the provision of a high quality service

* Maintaining equipment - reporting any faults with systems, tools, printers etc. to the relevant member of staff