I'm looking for an experienced D365 Support Analyst to play a key role in ensuring the smooth operation, support, and continuous improvement of Microsoft Dynamics 365 applications, including Finance & Operations, Customer Engagement, Supply Chain Management, and Commerce.

This role sits at the intersection of day‑to‑day operational support and technology transformation, supporting both internal teams and external suppliers.

What you'll be doing:

Operational & Application Support

Providing 1st and 2nd line support for Dynamics 365 (CE, SCM, Dual Write) and integrated systems such as POS, payments, printing, eCommerce, document management, and EDI solutions
Troubleshooting and resolving incidents with minimal disruption to business operations
Monitoring system performance (e.g. batch processing, performance issues) and proactively addressing problems
Managing support tickets effectively and resolving them within agreed SLAs, with some out‑of‑hours support required
Assisting with SLA reporting
Supporting projects and system upgrades, from testing through to live environments

Customer & Stakeholder Engagement

Building strong relationships with internal teams and external suppliers
Acting as a bridge between technical teams and business users, translating requirements and enabling collaboration
Providing regular updates to users on ticket progress and resolution
Becoming a trusted advisor and ensuring a positive support experience

Projects & Continuous Improvement

Supporting testing, training, and documentation for new system rollouts
Contributing to internal knowledge bases and cross‑team knowledge sharing
Assisting in the development of apps, CRM functionality, and expanded use of D365
Sharing insights to optimise systems and improve user experience

Documentation & Training

Creating and maintaining high‑quality functional documentation
Preparing and delivering training sessions for super users
Ensuring knowledge retention within the Technology and Change team

Essential Skills:

Good experience working with Dynamics AX or D365 Finance & Operations
Experience supporting business‑critical applications, ideally within retail or manufacturing environments
Hands‑on experience with POS systems (hardware and software)
Strong problem‑solving and incident management skills
Basic understanding of Windows OS, ERP systems, and APIs/web services
Ability to manage conflicting priorities and meet deadlines

Desirable

Exposure to D365 modules including Finance, Warehouse & Operations, CE, and Commerce
Technical knowledge of SQL Server, SSRS, Logic Apps, Azure, and BI services
Experience with Power Apps, Power Automate, and JavaScript/C# for plugins
Configuration experience across workflows, system and user interfaces, and field management
ITIL certification or experience working in structured IT service environments
Experience supporting tightly integrated systems

Please get in touch with Kamilla Ryan if interested ((url removed))

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website