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Date Added: Sat 11/11/2023

Service Support Coordinator

Crawley, UK
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Company: REED

Job Type: Permanent, FullTime

Salary: £26,000 - £28,000 per annum, Inc benefits

 Our client based in the heart of Manor Royal are seeking an Service Support Coordinator to join their service support team.They are looking for someone to start with them immediately on a rolling 12 month contract.The Service Support Coordinator plays a key role in ensuring that day to day service support activities are completed smoothly and effectively, supporting customers working within a demanding environment. You will forge close working relationships with both your team members and the national teams as part of the role, in order to complete the functions required from a call centre and the wider needs of the businessHOURS OF WORKThe Service Support Centre operate between the hours of 08:00 to 20:00 seven days a week on a rotating work pattern. This includes covering both late and early patterns alongside normal working hours. Further, the Support Team currently run an on call rota at the weekends in which you will be included on completion of the required training and milestones. All work outside of normal hours is remunerated with allowances on top of your salary, which are reviewed annually.Main Responsibilities:Answering incoming service desk calls and queries, log customer calls, create tasks and check contract status.To manage all open service requests and tasks in Service Cloud, ensuring all tasks have a valid email address and including closing down service requests on a daily basisTo carry out daily dashboard checks, including management of past tasks not completed and past tasks completed with errors.Overseeing all customer related matters and handling any escalated issuesEffectively communicating with the engineering team to facilitate additional resources where requiredTo raise personal tasks, including holiday, sickness and training for the engineering team.To check activation and deactivation of engineers on a daily basis.Ordering the requested parts and logging the orderTo liaise with third party companies regarding supply/hire of third party itemsTo raise purchase orders for service.To book hotels and flights for engineers as required.To scan and attach documents into Service Cloud and GAIA.Any other tasks as defined by the Service management teamKnowledge and Skills Required:Very high standard of written and spoken EnglishMust have high organisational skills and be tasked focusedComputer literate with skills in Excel and Word along with experience of business systems and reporting softwareA great company to work for with lots of perks and benefits.Parking available onsite, 1 hour Paid lunch break per day, parking available onsite, on main bus route.

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