Branch Manager - Aylesbury

£35,000-£45,000 | Full-Time | Permanent

Our client

A well-established organisation is seeking a proactive, hands-on Branch Manager to lead its Aylesbury operation. This is a key leadership role, responsible for driving the branch's overall performance, enhancing operational efficiency, and ensuring customers receive a consistently high-quality service.

If you thrive in a fast-paced environment, enjoy developing people, and want to make a real impact on the success of a growing branch, this could be the perfect opportunity.

What You'll Be Doing

As Branch Manager, you'll play a central role in shaping the success, culture, and performance of the branch. Your responsibilities will include:

* Leadership & People Management

* Leading, mentoring, and motivating a diverse operational team

* Setting clear expectations and ensuring accountability across all functions

* Driving a positive, collaborative, performance-focused culture

* Conducting staff appraisals, training, onboarding, and ongoing development

Operations & Performance

* Managing the day-to-day running of the branch, ensuring smooth and efficient operations

* Monitoring KPIs and identifying opportunities to improve productivity and service delivery

Customer Experience & Communication

* Upholding high levels of customer service and resolving issues professionally

* Managing first-level claims, complaints, and customer liaison

* Building strong relationships internally and externally, representing the branch at industry events

What You'll Bring

To be successful in this role, you will need:

* Strong experience in branch, operations, or general management

* Proven ability to lead, manage, and develop teams

* A hands-on approach with excellent problem-solving and organisational skills

* Clear, confident communication and the ability to influence at all levels

* Sound understanding of Health & Safety and compliance requirements

* Experience managing budgets, logistics, workforce planning, and service delivery

* A proactive mindset with the ability to stay calm under pressure and make effective decisions

* Industry background is beneficial but not essential — full training is provided

What's on offer?

* Competitive salary £35,000-£45,000 (DOE)

* Monday-Friday, 40 hours per week

* Occasional weekend work and late finishes may be required

* Company pension scheme

* Two paid volunteering days each year

* Access to a comprehensive employee engagement platform

* (discounts, wellbeing resources, recognition scheme)

* Staff referral programme

* Career development and progression opportunities

* Company awards and team events

* Free on-site parking