JC113 - Grounds Maintenance ManagerLocation – AberdeenSalary – £Competitive + Vehicle AllowanceOverview:First Military Recruitment is working in partnership with our reputable client who is seeking a Grounds Maintenance Manager to join their team in Aberdeen. Duties and Responsibilities:Customer experience & engagement:

• Building and maintaining relationships with both customers and contractors.
• Responsible for creating and distributing regular customer communications.
• Conduct regular owners’ meetings, in both individual and group settings.
• Plan, attend and manage evening AGM’s for portfolio sites.

Portfolio management:

• Manage a large portfolio of grounds-only developments.
• Responsible for instructing and monitoring both reactive and proactive repairs.
• Manage and co-ordinate tender exercises for grounds maintenance contracts.
• Conduct regular property visits.

Record keeping:

• Ensuring customer records are kept accurately and up to date.

KPI’s:

• Customer satisfaction (complaints % and survey/interviews).
• Customer response times (% delivery vs target).

Skills, Experience and Qualifications:

• Full, clean UK driving licence.
• Previous experience in a customer service-based role.
• Strong communicator.
• Ability to work well as part of a team.
• Proficient using Office 365.
• Ability to work to targets.
• Works well under pressure.
• Previous experience using a CRM based system is preferable, but not essential.

In return our client offers:

• A competitive salary DOE.
• Company pension.
• Working Hours: 35 hour week - Monday to Friday, with a 4pm finish on a Friday!
• The opportunity to contribute to a growing organisation, providing both personal and career development opportunities.
• Other benefits TBC.