Customer Service Executive – Aviation OperationsLocation: KingstonSalary: £28,000Shift Pattern: 4 days on / 4 days off (after 12-week training & probation)Full Training ProvidedRecruiting on behalf of a leading client in the aviation industry

Are you passionate about aviation and ready to launch your career in a fast-paced, customer-focused environment? We’re recruiting for a Customer Service Executive to join a dynamic Operations Team supporting flight coordination and client communications.

This is a fantastic opportunity for someone with a degree in Aviation Management or a related field, who thrives in a high-energy setting and is eager to grow within the aviation sector.

• Gain a deep understanding of client needs and coordinate flight setups
• Communicate flight schedules and updates to clients
• Liaise with customers to gather documents for permits (e.g., AWB copies)
• Monitor live and ferry flights, keeping clients informed
• Escalate key issues to the commercial team when needed
• Provide AWB stock and ramp handler details
• Clarify cargo handling responsibilities and ULD arrangements
• Ensure timely cargo delivery to departure airports
• Conduct flight watch and notify clients of de-icing events
• Track ULD returns and request AWB reconciliation
• Perform other related operational tasks as required

• A degree in Aviation Management or related field (desirable)
• Strong understanding of aviation operations and customer service
• Excellent communication and coordination skills
• Ability to follow SOPs and work collaboratively
• Proactive, detail-oriented, and able to multitask
• Comfortable working in a shift-based environment

• Competitive salary of £28,000
• Full training and onboarding support
• Career progression within a respected aviation brand
• Exciting 4-on / 4-off shift pattern after probation
• Be part of a passionate, aviation-loving team!

Ready to take off? Apply now or reach out for more details