Service Manager

Coventry - 100% Site Based

£50,000

Plus, Company car or car allowance and other attractive benefits

Our very successful, innovative and forward-thinking Client is looking to recruit an experienced, technical Service Manager.

Duties:

* Lead and coordinate Service Engineer activities and schedules to maximise customer satisfaction and operational efficiency

* Diagnose laser and laser system faults remotely and determine appropriate corrective actions

* Manage the planning and execution of on-site Field Service interventions, including spare parts and equipment coordination

* Oversee pre-delivery inspections and customer site readiness to ensure smooth system installations

* Provide technical sales support for product, application and installation enquiries

* Act as the primary escalation point for service-related enquiries, ensuring fast and professional customer support

* Drive continuous improvement through analysis of field service reports and operational performance

* Manage spare parts inventory to optimise turnaround times and maximise customer uptime

* Collaborate closely with UK, European and US teams to ensure aligned and seamless service operations

Person Specification:

* Technical qualification in electrical engineering, or electronic engineering

* Hands-on engineer with 3-5 years of relevant professional experience

* Strong troubleshooting capability in analogue and digital electronics

* Experience with communication protocols (e.g. fieldbus systems) would be advantageous

* Familiarity with industrial software or the ability to quickly learn technical systems

* Applications experience in laser welding or other laser processes is beneficial

* Ability to analyse and assess complex mechanical components

* Strong communication skills and a collaborative team player

* Willingness to travel within the UK and Ireland and occasionally internationally