Customer Service Advisor

📍 Glastonbury, Somerset

🕒 Monday to Friday, 8:00am - 4:00pm

💰 £29,000

About the Role 
We're on the lookout for a proactive and personable Customer Service Advisor to join a welcoming, close-knit team in Somerset. This is a brilliant opportunity for someone who thrives in a fast-paced environment and takes pride in delivering outstanding customer service.

If you enjoy being at the heart of operations, keeping things running smoothly, and making a real difference to customers every day — this could be the role for you.

Key Responsibilities 

Handling customer orders via phone and email with professionalism and efficiency

Accurately pricing and processing orders

Inputting orders onto the live shipping system

Managing amendments and updates to existing orders

Keeping customers informed with timely delivery updates

Providing general administrative support and assisting with ad hoc office tasks

About You 

Confident, friendly, and professional on the phone

Highly organised with the ability to juggle multiple tasks

Strong attention to detail and accuracy

A proactive team player with a positive attitude

Experience within a builders' merchant or similar environment would be beneficial, but isn't essential — full support will be provided.

Team & Support 
You'll be working closely with Jake, a long-standing and valued member of the team, who will provide full training and ongoing support to help you succeed and feel at home from day one.

What's in it for You? 

25 days holiday plus bank holidays

Free on-site parking

Share saver scheme

Employee benefits scheme

Company pension

If you are interested in this opportunity, please click apply