Senior IT Infrastructure Engineer

£40,000 per annum

1 Year Fixed-Term

Office Based - London office - 5 days per week

Key Responsibilities:

• Deliver IT infrastructure services to Team members and other supported organisations to ensure that Colleagues of the IT team are satisfied with the IT service.
• Ensure that support tickets are managed and dealt with within the agreed timescales, ensuring all systems are functioning optimally and securely. Escalations to the third line support and second line support as needed.
• Determine through liaising with Team colleagues the need for additional or modified IT services to provide an improved service to the Team.
• Maintain the security software of laptops, desktops, and tablet computers to prevent unauthorised access and block any threats from installation.
• Create, manage, and administer accounts on related systems to ensure the integrity of systems.
• Document the systems used, new systems installed and systems decommissioned.
• Provide advice, guidance, training and documented instructions to all members of the Team on matters relating to IT, reducing time lost waiting for IT to respond to issues.
• Participate in implementing IT projects as required by the IT Infrastructure Manager and be an active SME participant engaged collaboratively with the IT team.
• Mentor, support and supervise the IT Engineer to enable them to improve their skills, experience, and responsiveness. Assist in managing the endpoint equipment delivery.
• Provide cover for the IT Infrastructure Manager as required to enable the IT team to operate when there are absences or during high workloads.
• Any other duties, appropriate to the grade of the post, as requested by the IT Infrastructure Manager and the Head of IT

What We’re Looking For:

• Experience supporting enterprise infrastructure platforms and software, including but not limited to: Windows Server, Active Directory, Windows 11, Backup, Monitoring/SNMP, SMTP/Exchange, Web Server/IIS, Dell Servers and storage, Printers/Papercut,
• Office 365, MS 365.
• Experience in server administration, database administration and application support.
• Experienced in IT support services and ticketing, as well as laptop and mobile phone support and networking configuration.
• Excellent communicator with the ability to communicate technical issues to all levels
• Advanced problem-solving and troubleshooting skills
• Customer service skills demonstrated through communication, knowledge, attention to detail and ability to get things done
• Strong organisational skills including planning, prioritising, timekeeping and managing busy workloads and ticketing systems working to prioritise.
• Flexible to changing situations and timings