Our Client is one of the UK’s largest and most trusted Service Providers, they are currently recruiting for a 2nd Line Service Desk Analyst - Security Lead to be based in their Reading office.

Your role is to support the stable operation of clients Infrastructure and Applications with a specific focus on IT Security.Providing 2nd line support to all employees and companies that fall under the Managed Service Contract.

Main Duties of the Role

• Interrogation of the Service Desk ticketing system throughout the day to provide effective responses and resolutions to queries or incidents.
• Responding to calls and e-mails on the service desk, adhering to strict SLA’s for fault resolutions and service requests completions.
• Day to day incident management and proactive monitoring of IT Security Systems and associated platforms and components
• Coordinate small teams delivering security related work packages in line with the company process to meet customer and business requirements.
• Document and report on work completed to ensure security compliance with customer and company procedures.
• Escalate issues in line with company processes to ensure customer demands are met.
• Support the Service Desk team to ensure IT Platforms are security hardened to latest best practice and review planned changes that impact security.
• Carry out installations and configurations of end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products.
• Conduct updates of STA documents and knowledge base to ensure that any changes to set up, location or configuration of kit is logged in a timely and appropriate manner, where any additional hardware or software is included within the network component inventory.
• Administer and maintain end user accounts, permissions, and access rights as directed by change requests from the Service Desk and in line with the Network Security Policy.
• Manage and support ISO, Cyber Security Essentials and other accreditations aligned with security objectives.

Experience and Skills

• 5+ years’ Desktop, Networking, Server or application support experience.
• Ability to communicate and advise technical/service information to different levels.
• Working knowledge of security systems and platforms, minimum Security + cert. Working towards CISSP certification
• WAN/LAN/Networking skill sets
• Microsoft/VMWare/Cloud technologies
• Familiarity with ISO 27001 and Cyber Essentials
• Firewall and network security configuration
• AV, Patch Management, Endpoint Protection and EDR technologies
• Understanding of ITIL Practices

Salary

• £40,000-£45,000