ROLE SPECIFIC DUTIES & RESPONSIBILITIES

Lead the responsive repairs team, maximising the productivity of in-house labour, and
manage external contractors to deliver a high-quality repairs service.
Lead the Business Support Team to support delivery of a high-quality repairs and voids
service.

Work closely with colleagues across the Council including those in voids, tenancy
management, and the wider repairs and investment team, monitoring all repairs, from
identification to completion.

Manage disrepair claims and customer complaints.
Proactively identify opportunities to improve performance and implement agreed
initiatives to support the fast and efficient progression and completion of repairs.
Deliver a high quality and safe repairs service, achieving compliance with regulatory and
locally set standards and a high level of customer satisfaction.

Produce and analyse management and performance information, and customer insight to identify and deliver improvements.

Lead meetings, and support effective communication between internal departments,
colleagues, and contractors, to support the fast and efficient progression and completion of repairs.
Provide cover in the absence of the Principal Officer - Voids.

PERSON SPECIFICATION
Our Values
Our Charnwood Culture Framework is a set of core values that run through the way we work and the way we lead others. Our Leaders and Managers drive the Charnwood culture, demonstrating our values and ensuring the essence of Charnwood is understood by all.

QUALIFICATIONS
Essential
A relevant construction-related qualification i.e., degree/membership of RICS/CIOB, or
equivalent experience

Principal Officer - Repairs - Housing Principal Officer - Repairs - Housing Principal Officer - Repairs - Housing Principal Officer - Repairs - Housing Principal Officer - Repairs - Housing