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DATE ADDED: Wed 17/10/2018

Warranty And Service Coordinator

Portland, USA


Job Description


Warranty and Service Coordinator


Job Summary:
The Warranty and Service Coordinator is a specialized, highly trained & skilled member of our Service Team. The Warranty and Service Coordinator handles several key tasks including but not limited to:

--Receiving all inbound service requests (via phone and email)

--Scheduling and coordinating service appointments for both the internal service team and subcontracted labor groups.

--Confirming appointments and verifying completion with end-users.

--Coordinating warranty work with numerous manufactures represented by WRO.


The Warranty and Service Coordinator must possess outstanding communication skills with customers and co-workers alike, have a cheerful and enthusiastic disposition, and be able to speak articulately.


In addition, the Warranty and Service Coordinator must display a strong work ethic, project a positive attitude toward the customers and the WRO team, and the ability to manage a high-degree of responsibility.


They must be a person of integrity; by displaying an ethical standard in line with the expectations of the WRO organization, this person must always exercise good judgment. They must always operate in a manner that is conducive with WRO’s vision and goals.


Further detail about the role and responsibilities are listed below:


Job Responsibilities

  • Processing of warranty and service requests.

--Interaction with Sales Team member

--Researching service parts

--Confirming correct parts

--Ordering and tracking of service parts

--Updating of clients of status

--Scheduling with clients.


  • Labor approval with manufacturers


  • Coordination of Non-Warranty service opportunities


--Quoting or parts and labor to the customer

--Tracking of Order



  • Punch list coordination

--Work with sales team member

--multi manufacturer interaction


Additional activities and requirements

--Order entry (within each category)

--Comfortable with use of Computer and industry related software

--Contract research (quoting piece)

--Job completion paperwork (signoffs for invoicing)

--managing client needs and expectations

--Processing Freight claims (similar to warranty)

--Vendor interaction

--Client interaction



--Movement of product

--Assist in unloading.

--Ability to lift up to 50lbs.



Role: Warranty and Service Coordinator
Job Type:
Location: Portland,

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