Warranty and Service Coordinator
The Warranty and Service Coordinator is a specialized, highly trained & skilled member of our Service Team. The Warranty and Service Coordinator handles several key tasks including but not limited to:
--Receiving all inbound service requests (via phone and email)
--Scheduling and coordinating service appointments for both the internal service team and subcontracted labor groups.
--Confirming appointments and verifying completion with end-users.
--Coordinating warranty work with numerous manufactures represented by WRO.
The Warranty and Service Coordinator must possess outstanding communication skills with customers and co-workers alike, have a cheerful and enthusiastic disposition, and be able to speak articulately.
In addition, the Warranty and Service Coordinator must display a strong work ethic, project a positive attitude toward the customers and the WRO team, and the ability to manage a high-degree of responsibility.
They must be a person of integrity; by displaying an ethical standard in line with the expectations of the WRO organization, this person must always exercise good judgment. They must always operate in a manner that is conducive with WRO’s vision and goals.
Further detail about the role and responsibilities are listed below:
--Interaction with Sales Team member
--Researching service parts
--Confirming correct parts
--Ordering and tracking of service parts
--Updating of clients of status
--Scheduling with clients.
--Quoting or parts and labor to the customer
--Tracking of Order
--Work with sales team member
--multi manufacturer interaction
Additional activities and requirements
--Order entry (within each category)
--Comfortable with use of Computer and industry related software
--Contract research (quoting piece)
--Job completion paperwork (signoffs for invoicing)
--managing client needs and expectations
--Processing Freight claims (similar to warranty)
--Movement of product
--Assist in unloading.
--Ability to lift up to 50lbs.
Role: Warranty and Service Coordinator
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