Commercial Sales Manager

Location: Redditch
Department: Sales
Employment Type: Full-time
Salary: Up to £55,000 (depending on experience)

About the Role

We are seeking an experienced and driven Commercial Sales Manager to join a growing organisation within the ecommerce, fulfilment, and logistics sector. This role is focused on delivering sustained revenue growth, winning new business, and developing high-value client relationships across both B2B and B2C markets.

You will play a key role in shaping commercial strategy, managing key accounts, and identifying new opportunities to expand service offerings.

Key Responsibilities

* Exceed revenue and profit targets across assigned accounts

* Identify and secure new business through proactive outreach and lead generation

* Develop and execute strategic account plans

* Build strong, long-term relationships with clients and stakeholders

* Manage customer contracts and service level agreements (SLAs)

* Monitor and report on KPIs to ensure performance and service delivery standards are met

* Maintain accurate and up-to-date CRM records

* Collaborate with internal teams to ensure seamless service delivery

* Identify opportunities for cross-selling and service expansion

* Act as the main point of contact for key accounts

* Produce regular sales reports and performance updates

* Stay informed on market trends, competitors, and customer needs

About You

Experience

* Minimum 5 years' experience in a commercial sales role within ecommerce, fulfilment, or logistics

* Proven track record of achieving and exceeding revenue and profit targets

* Experience managing and growing key accounts

* Strong understanding of carrier networks and supply chain operations

* Demonstrated success in winning new business

* Experience in fast-paced, high-growth environments

Skills

* Excellent negotiation and communication skills

* Strong ability to influence stakeholders at all levels

* Proactive, customer-focused approach

* Ability to manage multiple commercial processes (e.g. forecasting, contracts, KPIs)

* Strong organisational and planning skills

* Ability to generate and manage your own sales pipeline

* Full UK driving licence

Working Hours & Travel

Monday to Friday, 8:30am - 5:30pm

Flexibility required in line with business needs

Occasional UK and international travel may be required

Additional Information

The successful candidate will be expected to contribute to a safe working environment and adhere to all health and safety policies and procedures