Administrator

Location: Darlington, DL1 4YB

Pay Rates: £13.95 per hour

Contract: Temporary contract until 30th June 2026

Start Date: March/April

Hours: Monday-Friday, 37.5 hours (shifts between 08:00-18:00)

Training: Full training provided

We are looking for detail‑focused and highly organised individuals to join our client's back‑office support team working on behalf of BT Business. This role is ideal for someone who thrives in an administrative environment and enjoys tasks that require accuracy, consistency, and strong IT skills.

What you will be doing

You will support a major data migration project by:

Migrating customer and service data from one system to another with a high level of accuracy.
Verifying, updating, and maintaining data to ensure completeness and compliance.
Following set processes and workflows to meet productivity and quality KPIs.
Identifying discrepancies or errors and resolving them in line with guidelines.
Managing email communications when clarification or confirmation is required.
Supporting wider administrative tasks as needed.
Keeping records up to date and ensuring all work meets audit standards.

What skills you'll need

Strong administrative skills with experience handling data or system‑based tasks.
High level of IT proficiency with the ability to learn new systems quickly.
Excellent attention to detail and strong accuracy levels.
Ability to work to KPIs and deadlines.
Clear and professional written communication skills (email only).
Ability to follow processes consistently and flag issues when needed.
Self‑motivated with the ability to work independently and as part of a team.

Experience

We're looking for someone who has:

Previous administration or data‑processing experience (essential).
Experience working towards accuracy, productivity, or service KPIs.
Confidence using multiple systems and managing digital workflows.
A positive, proactive approach and willingness to learn.

Rewards & Benefits

Competitive pay (plus overtime opportunities)
Full paid training
Career development pathways
Access to the Blue Arrow Training Portal
Auto‑enrolment pension scheme
28 days paid holidayWe are proud to be an inclusive employer. We welcome applications from all backgrounds, communities, and experiences. We're committed to building a team that reflects the diversity of the society we serve.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people