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DATE ADDED: Thu 11/10/2018

Job Opportunity For Desk Support Technician At Des Moines IA

Des Moines, USA


Job Description

This is Vinodh from Brainhunter.

Please find the below JD of an active open requirement. Please send me your updated resume with contact number Looking forward to work with you.

We are hiring for Desk Support Technician at Des Moines IA 

Location: Des Moines IA
Role: Desk support Technician

Long term contract( Min 12 Months)

U.S. Citizenship: Yes (Required)

Client: Confidential

Pay rate: $23/hour on W2.(DOE)
Kindly go through the JD below carefully and apply.


Job Description:

Will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop. Will perform all roles of a level 2/3 Help Desk support technician and must have experience supporting complex systems and/or custom hardware/software

Candidate must be able to:

-Handle difficult situations with clients and turn them into a win for the Help Desk team

-work trouble tickets from ticketing system

-solve issues desk side visits and through remote desktop

-answer how to questions and resolve issues related to applications, printers, connectivity

-Image, setup and install new PC's

-maintain a positive outlook, be professional, and provide excellent customer service

Some work may be required outside of M-F (8am to 4:30pm), not to exceed a 40 hour work week


More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study

Experienced in PC (desktop/laptop/thin client) support - both desk side and remote     

Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting                              

Desktop — Windows 7 to Windows 10 Migration

Ability to troubleshoot issues with Microsoft Office 2010/2013  

Windows networking TCP/IP Configuration and troubleshooting

Ability to troubleshoot issues with Microsoft Internet Explorer and Google Chrome

Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software  

Troubleshoot network printers

Experienced in Windows networking TCP/IP configuration and troubleshooting

Ability to modify system registry (regedit)

Printers - troubleshoot network printer connectivity issues

Understand and comply with State of Iowa security requirements          


Experienced in Google device (Chromebox/Chromebook) support         

Experienced in support of the Google Office Suite of products

Experienced in Apple device (iPad, MacBook and iPhone) support          

Thorough understanding of Microsoft Active Directory - client side         

Ability to use industry standard remote tools - preference for SCCM      

Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker and McAfee               

Industry certification (A+, Network+, MCP, etc.)              


Call me for any clarifications at 201-275-0509.



Brainhunter Companies LLC (A Division of Quess Corp Ltd)

1140 Suite 201, Route 22

Bridgewater NJ 08807

This message and any files transmitted with it are confidential, proprietary to Brainhunter, privileged or otherwise protected by law. Views or opinions presented in this email are those of the author and do not necessarily represent those of the company. The information is solely intended for the individual or the entity it is addressed to. The company accepts no liability for any damage caused by any virus transmitted by this email.


Ce message et tous les fichiers qu'il contient sont confidentiels, propriété de Brainhunter, privilégiés ou autrement protégés par la loi. Vues et opinions présentées dans ce courriel sont celles de l'auteur et ne reflètent pas nécessairement ceux de la société. L'information est uniquement destinée à l'individu ou l'entité, il est adressé. La société décline toute responsabilité pour tout dommage causé par un virus transmis par cet e-mail.


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Company Description
Brainhunter has over 20 years of expertise as a high value-added Professional Staffing Services and Managed Services company. We provide end-to-end recruiting, staffing and technology solutions for clients within various industry verticals and Government Sectors that include a number of Fortune 500 companies. As part of theQuess Corp Limited Group of Companies, Brainhunter ranks among one of the largest Professional IT and Engineering staffing firms in North America. Quess is one of the fastest growing global staffing firms and is part of the international company, Fairfax Financial Holdings, held through its listed subsidiary, Thomas Cook.

Role: Job opportunity for Desk Support Technician at Des Moines IA
Job Type:
Location: Des Moines,

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