Field Service Technician - IT Support (Client-Site Focused)

Selsey, PO20 with frequent client site visits (must be a driver with a clean licence)

£28,000 - £36,000 plus benefits including a 9-day working fortnight, pension, company van and fuel

Are you a hands-on IT professional with a passion for solving problems where they happen - at the source? We're looking for a Field Service Technician to deliver exceptional technical support to clients on-site. You'll be the face of IT when clients need you most - whether that's deploying new hardware, tackling emergency server issues, or guiding users through on-site troubleshooting.

When you're not out in the field, you'll be based at the Selsey HQ. My client has an excellent reputation for customer service and client satisfaction, so we are looking for a confident IT Technician who can provide a fantastic level of service to clients at all times.

Key Responsibilities

Deploy and configure hardware including laptops, desktops, phones, printers, routers, switches and more

Act as a first responder to urgent on-site hardware failures, including critical network infrastructure

Provide clear, professional communication with both technical and non-technical users

Collaborate with suppliers and third-party partners to resolve issues

Take full ownership of assigned tickets, ensuring thorough resolution and follow-up

What We're Looking For

Minimum 2 years' experience in a similar MSP (IT Managed Services Provider) technical field support role

Strong knowledge of Windows Server, Office 365, and virtualisation (Hyper-V)

Comfortable in server domain environments

Confident with hardware installs, troubleshooting, and support

Full, clean UK driving licence

GCSEs (A-C) in English & Maths

Desirable:

CompTIA A+, O365 Modern Workplace or similar IT certifications

Working knowledge of DNS, DHCP, Group Policy, and VoIP technologies

Security awareness and knowledge of ISO standards

What You Bring

Self-motivated and highly accountable

Calm and approachable under pressure

Excellent client facing skills - able to explain tech to non-tech users

Organised, efficient and confident prioritising tasks

Values that align with my client's: Accountability, Integrity, Value, Respect, Quality and Positivity

Why Join My Client?  My client doesn't just solve IT issues - they build relationships and create value for every client. You'll join a close-knit team that takes pride in professionalism, shares knowledge generously, and supports each other to grow. Plus, you'll never be stuck behind a desk - this is a role where no two days are the same.

Ready to get on the road and make a real impact? Apply now and help us deliver first-class IT support where it matters most - at our clients' side.

Integral Recruitment is acting as an employment agency in regard to this vacancy