Planning & Scheduling Coordinator | Old Trafford | Full Time, Office Based | Up to £25,000 per year

Our client, a multi-award-winning vehicle tracking and lone worker service provider based in Old Trafford, is looking for an Installation Planner/Scheduler to join their team. You'll arrange installations for customer fleets by liaising directly with customers and engineers. Full training is provided, so no prior experience is necessary, though scheduling or planning experience is a bonus.

What's in it for you?

Our client is looking to expand their team and is offering an exciting opportunity to join a close-knit, vibrant office environment. You'll receive:

Above-market salary of up to £25,000 per year (dependent on experience)
Monthly bonus of up to £250 based on performance
20 days holiday + 8 bank holidays, with an additional day for each year of service (up to 25 days)
Company pension
Private medical insurance
Casual dress code and on-site parking
Are you the right person for the job?

The ideal candidate is enthusiastic, highly organised, and committed to delivering excellent customer service. Previous experience in scheduling or planning is beneficial but not essential, as full training is provided. You will excel if you:

Communicate clearly and confidently
Have a professional and polite telephone manner
Are self-motivated and a team player
Have excellent attention to detail
Are IT literate and willing to learn new systems
What will your role look like?

As a Planning & Scheduling Coordinator, you will:

Schedule and dispatch engineers to customer sites efficiently and profitably
Monitor engineer activity proactively
Handle customer, engineer, and internal communications via phone, email, and support tickets within agreed SLAs
Process orders to ensure the timely completion of all work
Close job tickets once work is completed satisfactorily
Record all customer interactions in the company's CRM
What's next? It's easy! Click “APPLY” now! We can't wait to hear from you!

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