This is a fantastic opportunity to join a long established business who offer genuine career progression opportunities as they continue to grow.

Due to the on-going expansion of the business, an opportunity has become available for an experienced Customer Service Advisor/Administrator/Scheduler to join the dynamic Service Team.

This is an excellent opportunity for an enthusiastic, organised and hard-working individual who is seeking professional development. They are looking for an enthusiastic, forward-thinking person who is interested in progressing with the business over the long-term.

You will be working closely with the Service Manager, Engineers and the rest of the Service Team to maintain the highest level of service & support to their clients.

Key tasks will include:

* Day to day management of assigned engineer's diaries and workload

* Contacting clients to schedule in engineer appointments

* Daily processing of client requests for engineer appointments

* Management & ownership of routine maintenance visits to ensure they are completed within the required time frames

* Management and ownership of corrective and small installation jobs for assigned regions including booking in with clients, ordering required equipment and arranging overnight accommodation for engineer as required

* Answering the telephone & providing telephone administrative support to engineers and clients

* Acting as liaison between clients and the company via telephone & email

* Ordering equipment for specific jobs and ensuring delivery to correct address

* Providing administrative support to the Service Manager & other members of the Service Team

The right person for this role will have:

* A positive can-do attitude & excellent interpersonal skills

* Extensive administrative experience in a busy office environment

* Experience managing engineers would be an advantage but not essential

* Strong, proven organisational skills

* The ability to prioritise & self-manage daily workload

* A confident, professional telephone manner

* A high-level attention to detail

* Experience in data entry and/or use of client management software

* Experience in Microsoft Office Suite (Word, Excel, Outlook)

* IT literate

Remuneration & Benefits:

* £25,000-£27,000p/a

* 28 Days Holiday (Inc Bank Holidays)

* Pension

* Numerous Social Events

* 8.30 - 5.00 Mon-Fri (1 hour lunch)

* Casual Dress

* On-Site Gymnasium

This is a fantastic opportunity to join a long established business who offer genuine career progression opportunities as they continue to grow