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DATE ADDED: Thu 27/09/2018

Inside Sales / Customer Service

Hanover, USA


Job Description

Essential Tasks:

- Receives and respond to phone calls, faxes, emails and web requests.

- Achieves and maintains rapport with customers to give them the best possible service that translates into orders.

- Quotes the customer by comparing past and current quotes, current costs, standard markup, inventory status, and market considerations.

- Turns inquiries and quotes into sales orders by delivering information expediently, selling value added services or alternative products, following up on quotes, and keeping Outside Sales representatives and management informed.

- Responsible for overall territory management: customer quotes, orders, returns, complaints, system maintenance and prospecting.

- Collaborates with production to expedite customer shipments and lead-times regarding scheduled deliveries. Communicates delivery information to the customer.

- Resolves product or service problems by clarifying the customer’s complaint or issue; investigating the cause of the problem; seeking solutions by collaborating with other company personnel; communicating and gaining customer support; and following up to ensure resolution.

Job Qualifications:

This position requires the incumbent to possess:

  • High School degree or equivalent diploma; Courses in sales, marketing, communications are desirable, or 2-3 years of related work experience

  • Strong reading, writing and math skills

  • Excellent data entry skills on the computer

  • Ability to be accurate, well organized, multitask, prioritize and have a sense of urgency.

  • Ability to speak clearly and effectively.

  • Ability to be persuasive to sell and negotiate with customers; deal with customer complaints.

  • Ability to problem solve.

  • Ability to understand product lines and customer base.

  • Ability to work regular and flexible shifts, meet attendance requirements and overtime when required


Company Description
Gerard Daniel Worldwide, a leader in the distribution, manufacturing and fabrication of wire and wire cloth products.

Role: Inside Sales / Customer Service
Job Type:
Location: Hanover,

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