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DATE ADDED: Wed 09/10/2019

Operations Controller

Aberdeen, UK


JOB TYPE: Permanent, FullTime

Do you have outstanding customer service skills and great attention to detail?

Have previous transport industry experience with solid geographical knowledge?

CitySprint are on a Fast track to become the UKs leading courier services provider, with current market domination of the Same day service areas already.

Through regular investment in market leading technology, we are paving the way for courier services to be more intuitive, more capable, and more responsive in real time than ever before!

Being this awesome takes a lot of hard work and commitment to our values, vision and customers. So naturally we need to secure topnotch talent to ensure we continue growing and improving every day.

**This is where you come in!**We have a fantastic opportunity for an Operations Controller to join our team in **Aberdeen**on a permanent basis.

For this role, we are looking for a driven, selfstarting individual who has existing experience in an Operations Controller or similar role, ideally within a transport, Logistics or FMCG environment.

The purpose of your role will be to provide a high level of support to the control and operations of your Service Centre whilst ensuring a high level of customer service from booking to completion.

**The main responsibilities within the role are:**

- Allocation of work to couriers in a fair and transparent manner.
- Taking bookings accurately and advising clients of our services.
- Monitoring of jobs through to POD and completion with priority on platinum customers.
- Implementing and maintaining Service Level Agreements (both customer and service centre specific).
- Proactively keeping clients and fellow employees informed of any delays or issues.
- Ensure your fleet size is sufficient to service your clients particularly during peak periods maintain levels and recruit when required.

Operations Controller Operations Bookings Courier Controlling Diary Management Customer Service Transport

**Essential Skills**

- Experience in managing and exceeding customer expectations.
- Acting on your own initiative without constant supervision.
- Ability to communicate clearly with clients, couriers and suppliers and remain professional at all times.
- Be highly organised.
- Previous transport industry experience.
- Good geographical knowledge.
- Excellent punctuality and attendance.
- Computer literate.

If this all sounds like you, we really want to hear from you! Please dont delay, send us your CV outlining why youre the best person for the job.

**We will close this advert on receipt of sufficient applications. We therefore encourage you to apply as soon as possible.**

***We do not require the assistance of agencies with this vacancy thank you in advance.***

**About Company**

CitySprint are already the UKs leading (and largest) same day courier network but we have even bolder ambitions. Our company vision is to set the pace in the new world of smart delivery, can you help us to get there? We proudly support over 14,000 businesses across the UK with their delivery needs, from same day, UK overnight and international delivery, to lifesaving medical deliveries and bespoke logistics solutions. Our customers are at the heart of everything we do; we will never stop putting them first and striving to create connections that are personal. Achieving this, while delivering 15m+ critical deliveries each year, can be challenging thats why we need you! Our nationwide team are both passionate and dedicated. We offer roles that are extremely varied and we really drive internal promotion as much as possible CitySprint is a place where you can flourish.

Our competitive package includes 22 days holiday (rising incrementally to 25 days after 5 years service) as well as access to Perkbox, Medicash, Ride2Work Scheme and season ticket loans. Were dedicated to your training and personal development as well; being the best at your job also means that our customers get the best possible experience with CitySprint.
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